Marshall Lopez
Homestead,FL
Summary
Highly motivated and dependable professional with a diverse background in customer service, sales and data intake. Extremely eager to transition into a new career that offers growth opportunities. Despite limited work experience, I bring strong work ethic, adaptability, and a commitment to provide high standards.
Overview
6
6
years of professional experience
Work History
CUSTOMER CARE PROFESSIONAL
Assurant
08.2021 - 07.2022
- Logged call information and solutions provided into internal database
- Responded to customer needs through competent customer service and prompt problem solving
- Memorized all company products and services to be able to answer customers questions and help guide purchasing decisions
- Answered average of 40+ incoming calls per shift addressing customer inquiries, solving problems, providing benefit information and intake claims
- Managed high stress situations calmly and effectively, diffusing tense interactions
- Collate data such has customer names, phone number, address, and credit care numbers and enter data into various customer service software
OFFICE SECRETARY
Ace Academy School
08.2019 - 08.2020
- Managed both incoming and outgoing correspondence such as mail, emails and faxes
- Filed paperwork and organized computer-based information
- Handled confidential information
- Managed inventory levels for office supplies
- Maintained up to date knowledge of computer software programs for optimal data entry results
SERVER
Applebee's Grill + Bar
12.2016 - 04.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Anticipating and responding to guest's service needs
- Knowing knowledge to be able to train new work piers
- High level of customer service
- Filled out inventory and production sheets.
- Ability to handle different tasks under fast pace environment
Education
High School Diploma -
KEYS GATE CHARTER HIGH SCHOOL
Homestead, FL06.2018
Skills
- Recordkeeping
- Multitasker
- Detail oriented
- Fluent in English and Spanish
- Call center experience
- Customer service
Timeline
CUSTOMER CARE PROFESSIONAL
Assurant
08.2021 - 07.2022
OFFICE SECRETARY
Ace Academy School
08.2019 - 08.2020
SERVER
Applebee's Grill + Bar
12.2016 - 04.2017
High School Diploma -
KEYS GATE CHARTER HIGH SCHOOL