Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marshall Lopez

Homestead,FL

Summary

Highly motivated and dependable professional with a diverse background in customer service, sales and data intake. Extremely eager to transition into a new career that offers growth opportunities. Despite limited work experience, I bring strong work ethic, adaptability, and a commitment to provide high standards.

Overview

6
6
years of professional experience

Work History

CUSTOMER CARE PROFESSIONAL

Assurant
08.2021 - 07.2022
  • Logged call information and solutions provided into internal database
  • Responded to customer needs through competent customer service and prompt problem solving
  • Memorized all company products and services to be able to answer customers questions and help guide purchasing decisions
  • Answered average of 40+ incoming calls per shift addressing customer inquiries, solving problems, providing benefit information and intake claims
  • Managed high stress situations calmly and effectively, diffusing tense interactions
  • Collate data such has customer names, phone number, address, and credit care numbers and enter data into various customer service software

OFFICE SECRETARY

Ace Academy School
08.2019 - 08.2020
  • Managed both incoming and outgoing correspondence such as mail, emails and faxes
  • Filed paperwork and organized computer-based information
  • Handled confidential information
  • Managed inventory levels for office supplies
  • Maintained up to date knowledge of computer software programs for optimal data entry results

SERVER

Applebee's Grill + Bar
12.2016 - 04.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Anticipating and responding to guest's service needs
  • Knowing knowledge to be able to train new work piers
  • High level of customer service
  • Filled out inventory and production sheets.
  • Ability to handle different tasks under fast pace environment

Education

High School Diploma -

KEYS GATE CHARTER HIGH SCHOOL
Homestead, FL
06.2018

Skills

  • Recordkeeping
  • Multitasker
  • Detail oriented
  • Fluent in English and Spanish
  • Call center experience
  • Customer service

Timeline

CUSTOMER CARE PROFESSIONAL

Assurant
08.2021 - 07.2022

OFFICE SECRETARY

Ace Academy School
08.2019 - 08.2020

SERVER

Applebee's Grill + Bar
12.2016 - 04.2017

High School Diploma -

KEYS GATE CHARTER HIGH SCHOOL
Marshall Lopez