Marshall O'Hern
Lakeland,Florida
Summary
Dynamic professional with a proven track record in customer service excellence and team leadership, notably at Publix and Solid Ground Landscapes. Expert in enhancing customer experiences and streamlining service metrics, coupled with a solid foundation in safety management and employee training. Skilled in customer service advocacy and adept at fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service
Publix
09.2024 - Current
- Verified patients had positive experience by providing exemplary customer service.
- Generated reports and tracked customer service metrics on daily basis.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Provided excellent customer service, addressing member needs promptly and courteously.
Crew Leader
Solid Ground Landscapes
03.2020 - 08.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
Bachelors of Finance, Bachelors of Marketing -
Southeastern University
Lakeland, FL05-2026
Associate of Arts -
South Florida State College
Avon Park, FL05-2023
Skills
- Customer service abilities
- Customer service advocacy
- Customer service
- Plumbing customer service
Extracurricular activities
Played College Basketball while attending Southeastern University.
Timeline
Customer Service
Publix
09.2024 - Current
Crew Leader
Solid Ground Landscapes
03.2020 - 08.2024
Bachelors of Finance, Bachelors of Marketing -
Southeastern University
Associate of Arts -
South Florida State College
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