Marshall Petersen
Sioux City ,US
Summary
Supported team-building initiatives to foster collaboration and enhance leadership skills. Assisted customers with product inquiries, demonstrating strong product knowledge and commitment to service excellence. Contributed to cost reduction efforts while promoting profit growth. Communicated effectively with team members, providing clear instructions to enhance performance. Committed to continuous learning and professional development in [industry]. Monitored kitchen operations closely to ensure compliance with health code standards. Collaborated with team members to meet preparation and service requirements. Demonstrated strong work ethic and open communication style. Processed orders efficiently and courteously, ensuring customer satisfaction. Excelled in building cohesive teams to improve operational efficiency. Thrived in high-pressure environments, maintaining quick and effective work pace.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Freddy's Frozen Custard & Steakburgers
Sioux City, IA
04.2025 - 01.2026
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices in food safety and sanitation standards.
- Implemented inventory management procedures, reducing waste and improving cost efficiency.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Conducted regular performance evaluations, providing actionable feedback to team members.
- Managed scheduling and staffing needs to optimize labor costs while maintaining service levels.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Led training sessions for new hires, fostering a culture of teamwork and accountability within the restaurant.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Restaurant Assistant Manager
Love's Travel Stop
Le Mars, IA
05.2021 - 09.2023
- Kept up to date on local competition and restaurant industry trends to stay on top of [Location]-area changes.
- Oversaw scheduling, inventory management, and supply ordering to keep the kitchen fully stocked.
- Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Processed bulk [Type] menu items on the grill area and labeled them with times to replenish warmers.
- Oversaw shifts while preparing food and fulfilling requests according to specifications.
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
- Produced over [Number] [Type] dishes per day and kept customer satisfaction scores near-perfect.
- Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety.
- Worked with managers to coordinate kitchen stations in order to reduce customer wait times by [Number] [Timeframe].
- Set up work stations and prepared [Type] food for dishes to increase productivity during busy mealtimes.
- Interacted with customers by providing menu information, making suggestions, and expressing genuine gratitude for their business.
- Ensured that proper portion sizes were followed and that high food quality standards were consistently met.
- Made the same dishes several times a day with the same level of care, attention to detail, and quality.
- Talked with customers about menu items and suggested promotional items to boost sales.
- Counted the cash drawer before each shift and balanced it at the end to reconcile sales.
- Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget.
Education
High School - undefined
East High School
Sioux City, IASkills
Assisted in organizing team meetings to facilitate project discussions Supported project coordination efforts to maintain timelines Contributed to documentation processes for project tracking
Ensured adherence to regulatory compliance standards and protocols
Executed food preparation processes to ensure timely service delivery
Optimized order delivery practices to enhance efficiency and customer satisfaction
Facilitated effective problem resolution strategies to enhance operational efficiency
Directed team management initiatives to enhance collaboration and productivity
Spearheaded initiatives to enhance operational efficiency and effectiveness
Ensured compliance with food safety regulations and standards
Facilitated team building initiatives to enhance collaboration and communication
Oversaw team operations to ensure efficient workflow and productivity
Assisted in training staff on company policies and procedures Supported team members in developing necessary skills for their roles Facilitated onboarding sessions for new employees
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Oversaw inventory management processes to ensure optimal stock levels
Ensured compliance with sanitation standards to maintain a safe and hygienic environment
Implemented cost control measures to optimize budget management
Assisted in conducting performance evaluations to provide constructive feedback Supported team members in identifying areas for improvement Helped maintain documentation of evaluation results for future reference
Streamlined scheduling processes to enhance operational efficiency
Facilitated effective complaint resolution processes to enhance customer satisfaction
Facilitated effective team collaboration to enhance project outcomes
Executed cash handling procedures to ensure accurate financial transactions
Assisted teams in streamlining processes to enhance workflow efficiency Supported project completion by organizing tasks and resources effectively Contributed to improved team collaboration through clear communication and coordination
Assisted in executing promotional campaigns to boost product visibility Supported sales teams in achieving promotional goals through effective communication Collaborated with marketing to enhance customer engagement during promotions
Supported quality assurance processes to maintain product standards Collaborated with teams to identify and resolve issues Assisted in testing procedures to ensure compliance with specifications
Ensured adherence to food safety regulations and compliance standards
Optimized scheduling and prioritization to enhance productivity
Demonstrated comprehensive knowledge of menu offerings and culinary options
Executed equipment operation to ensure optimal functionality and safety standards
Oversaw labor cost management strategies to optimize budget efficiency
Enhanced customer engagement strategies to foster brand loyalty
Facilitated operational support to enhance workflow efficiency
Oversaw shift operations to ensure efficient workflow and team performance
Assisted in organizing employee schedules to meet operational needs Supported team members by coordinating shift changes and coverage Helped maintain accurate records of employee availability and time-off requests
Facilitated staff training and development initiatives to enhance team performance
Executed opening and closing procedures to maintain operational efficiency Supported team members in adhering to established protocols Assisted in training new staff on procedural compliance
Facilitated customer assistance by addressing inquiries and resolving issues promptly
Assisted guests with inquiries and concerns to enhance overall satisfaction Supported team members in delivering exceptional service experiences Facilitated communication between guests and staff to resolve issues promptly
Timeline
Assistant Restaurant Manager
Freddy's Frozen Custard & Steakburgers
04.2025 - 01.2026
Restaurant Assistant Manager
Love's Travel Stop
05.2021 - 09.2023
High School - undefined
East High School