Dedicated professional with extensive experience in delivery operations and educational support. Skilled in safety adherence and mentorship, successfully training new drivers and fostering a collaborative environment that enhances team performance and operational efficiency.
Work History
Delivery Driver
5 Years 7 Months
Fisher Auto Parts | 03.2021 - 10.2026
Managed timely deliveries, ensuring customer satisfaction and adherence to schedules.
Operated company vehicles safely while adhering to all traffic regulations and safety protocols.
Collaborated with team members to streamline delivery routes, enhancing operational efficiency.
Trained new drivers on delivery procedures, vehicle operation, and safety practices.
Teaching Assistant
10 Years 2 Months
Warren Township High School | 09.2010 - 11.2020
Assisted teachers in developing and implementing lesson plans to enhance student engagement.
Coordinated classroom activities and materials to support diverse learning needs of students.
Facilitated communication between educators, parents, and students to foster a collaborative environment.
Mentored new teaching assistants, promoting best practices for classroom management and student interaction.
Substitute Teacher
5 Years 6 Months
Various School Districts | 03.2005 - 09.2010
Implemented lesson plans to maintain classroom continuity and student engagement.
Adapted instructional materials to meet diverse learning needs and styles.
Operations Officer
17 Years 11 Months
Northern Trust Company | 07.1985 - 06.2003
Led cross-functional teams to streamline workflow processes, enhancing operational efficiency.
Developed and implemented strategic initiatives to improve service delivery and client satisfaction.
Analyzed performance metrics to identify areas for improvement and drive process enhancements.
Oversaw daily operations to ensure compliance with regulatory standards and company policies.
Education
Bachelor of Arts - Social Work
Michigan State University | East Lansing, MI | 12-1979