FRANK CASTRO
Duarte,CA
Summary
Personable candidate eager to leverage knowledge in human anatomy and medical administration. Skilled in customer service and with good understanding of relevant regulations. Reliable and committed to assessing and evaluating patient needs with utmost care and attention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Crunch Time Logistics
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
Delivery Driver
Unparalleled Delivery
10.2019 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Delivery Driver
Green Messengers
07.2019 - 10.2019
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Warehouse Delivery Driver
Excel Construction Services, Inc.
05.2018 - 10.2018
- Responsible for care and use of 24’ Box Truck (non-CDL)
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
- Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
- Supported warehouse management in inventory control by reporting any discrepancies noticed during the delivery process and ensuring accurate documentation of items received or returned.
Cashier
Superior Groceries
06.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Medical Billing Specialist - Health Care Management
Franklin University
Columbus, OH07-2025
High School Diploma -
Duarte High School
Duarte, CA01.2013
Skills
- Bilingual
- Customer-oriented
- Safety and compliance
- Communication
- Customer service
- Teamwork and collaboration
- Computer literacy
- CPR
Certification
BLS Certified-American Red Cross
(April 2025)
Timeline
Delivery Driver
Crunch Time Logistics
04.2024 - Current
Delivery Driver
Unparalleled Delivery
10.2019 - 10.2023
Delivery Driver
Green Messengers
07.2019 - 10.2019
Warehouse Delivery Driver
Excel Construction Services, Inc.
05.2018 - 10.2018
Cashier
Superior Groceries
06.2016 - 02.2018
High School Diploma -
Duarte High School
Medical Billing Specialist - Health Care Management
Franklin University
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