Yadira Delatorre
Waco
Summary
Dependable professional with strong customer service skills, adept at relationship building and issue resolution. Committed to enhancing customer satisfaction and fostering trust through effective communication and teamwork. Also, a motivated individual with a Class A license, no restrictions, and tanker/hazmat endorsement ready and prepared to gain experience with a great company
Overview
7
7
years of professional experience
Work History
Delivery Driver
UPS
10.2025 - 01.2026
- Delivered packages safely and efficiently within designated routes.
- Operated delivery vehicle while adhering to traffic laws and safety regulations.
- Inspected packages for damages and reported discrepancies to management.
- Maintained accurate logs of delivery schedules and mileage records.
- Utilized handheld devices for tracking shipments and confirming deliveries accurately.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Contact Center Representative
Intelogix
07.2024 - 07.2025
- Managed high-volume inbound calls, resolving customer inquiries and issues efficiently.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Educated customers on their usage of electricity in their homes and businesses
- Filed reports and services based on customer needs
- spoke with Oncor personnel, electricians, contractors, retail electric providers
Customer Service Representative
HEB Grocery Store
10.2020 - 09.2023
- Resolved customer inquiries and concerns efficiently, enhancing overall customer satisfaction.
- Collaborated with management to streamline checkout processes, reducing wait times.
- Maintained accurate inventory records and assisted with stock replenishment on sales floor.
- Contributed to sales growth by upselling own brand products
- Participated in cross-functional teams and other departments to meet store needs
- established trust and created customer relationships while delivering great hospitality
Bank Teller
First Convenience Bank
02.2020 - 08.2020
- Processed customer transactions efficiently and accurately, ensuring exceptional service delivery.
- Assisted customers with account inquiries and problem resolution to enhance satisfaction.
- Maintained cash drawer accuracy through diligent cash handling and reconciliation practices.
- Educated customers on banking products, fostering informed decision-making and increased enrollment.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Cashier
Fazoli's Restaurant
09.2018 - 08.2019
- Processed customer transactions efficiently and accurately
- Maintained organized cash register area, ensuring cleanliness and readiness for service.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Waco University High School
Waco, TX05-2019
Skills
- Positive attitude
- Customer service
- Bilingual
- Teamwork and collaboration
- Dependable and reliable
- Relationship building
- Commercial driving
- Call handling
- Resolving issues
- Critical thinking
Languages
Spanish
Professional Working
Timeline
Delivery Driver
UPS
10.2025 - 01.2026
Contact Center Representative
Intelogix
07.2024 - 07.2025
Customer Service Representative
HEB Grocery Store
10.2020 - 09.2023
Bank Teller
First Convenience Bank
02.2020 - 08.2020
Cashier
Fazoli's Restaurant
09.2018 - 08.2019
High School Diploma -
Waco University High School