Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Timeline
Generic

Marshall Stephens

Lake Park,FL

Summary


Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

35
35
years of professional experience

Work History

Owner/Operator Aquarium Service Business

Private Oceans Aquariums
07.2022 - Current
  • Adhered to high standards of safety, cleanliness and professionalism
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Monitored animals' recovering from illness and notified supervisor of any changes
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Treated sick or injured animals by prescribing medication, and isolating them from population until cured
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Traveled throughout the state to clients homes and businesses
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Store Manager

Mark's Ark
02.1990 - 07.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Skills

  • Problem solving skills
  • Accuracy and attention to detail
  • Excellent communication skills
  • IT skills
  • Excellent written communication skills
  • Excellent observation skills
  • Excellent team working and independent working skills
  • Customer relationship management (CRM)
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Team leadership
  • Time management
  • Operations management
  • Team collaboration
  • Project management abilities

Accomplishments

  • Supervised team of 15 staff members
  • Created new departmental procedures regarding inventory
  • Assessed organizational training needs
  • Achieved successful business by completing tasks with accuracy and efficiency.

Affiliations

  • Current contributor to wikiHow

Timeline

Owner/Operator Aquarium Service Business

Private Oceans Aquariums
07.2022 - Current

Store Manager

Mark's Ark
02.1990 - 07.2022

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Marshall Stephens