Marshall Wells
Milwaukee,WI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Security Officer
Ingleside Hotel
Pewaukee, WI
06.2019 - 12.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
Guest Services Supervisor
Bradley Center
Milwaukee, WI
08.2017 - 03.2018
- Monitored daily performance of staff members and provided feedback on areas for improvement.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Greeted guests in a friendly and professional manner.
- Ensured compliance with safety regulations and company policies.
Loss Prevention Security Officer
Goodwill Industries of Southeastern Wisconsin Inc.
Milwaukee, WI
07.2017 - 08.2017
- Investigated shoplifting incidents in accordance with company policy.
- Conducted patrols of premises, checking for signs of intrusion or vandalism.
- Responded to alarms and investigated disturbances.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
Asset Protection Specialist
Best Buy Inc
Wauwatosa, WI
08.2015 - 07.2017
- Maintained safety and security of premises, visitors and employees.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Reviewed CCTV footage to obtain evidence of theft.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Enforced store regulations relating to shoplifting prevention measures such as bag checks at exit points.
Assembly Technician
Triada Temp Service
Milwaukee, WI
06.2009 - 09.2013
- Read and interpreted blueprints to determine component parts needed for each assembly.
- Operated various hand tools and power tools to assemble components.
- Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.
- Operated air, manual and hydraulic tools to put together and align assemblies.
- Maintained clean workstation, equipment and text fixtures in safe condition.
Correctional Officer
Milwaukee Secure Detention Facility
Milwaukee, WI
07.2005 - 06.2009
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Education
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WI12.2015
Skills
- Conflict Resolution Techniques
- Electronic Surveillance
- Report Writing
- Product Assembly
- Power and Hand Tools
- Commercial Delivery
- Route Navigation
- Vehicle Safety and Maintenance
- Loss Prevention
- Training and Mentoring
References
References available upon request.
Timeline
Security Officer
Ingleside Hotel
06.2019 - 12.2023
Guest Services Supervisor
Bradley Center
08.2017 - 03.2018
Loss Prevention Security Officer
Goodwill Industries of Southeastern Wisconsin Inc.
07.2017 - 08.2017
Asset Protection Specialist
Best Buy Inc
08.2015 - 07.2017
Assembly Technician
Triada Temp Service
06.2009 - 09.2013
Correctional Officer
Milwaukee Secure Detention Facility
07.2005 - 06.2009
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
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