Marshall Wiley
Cataler North America
Shelby,NC
20
years of professional experience
Dynamic Security Account Manager with extensive experience in overseeing security operations and enhancing client relationships. Proven track record in improving operational efficiency through innovative training protocols and maintaining compliance with safety regulations. Demonstrated expertise in law enforcement, team management, and risk mitigation. Unique qualifications include certifications as an Axon Taser and Body Worn Camera Instructor, alongside a commitment to delivering exceptional
Security management professional with strong background in safeguarding assets and ensuring compliance. Skilled in risk assessment, threat analysis, and implementing security protocols. Focused on team collaboration and achieving results, adaptable to changing needs and reliable in high-pressure situations. Known for strong leadership, problem-solving abilities, and effective communication.
Work History
Security Account Manager
1 Year- Oversee and manage security operations at designated client sites. Ensure delivery of high-quality security services and compliance with company and client policies.
- Maintain strong client relationships and manage security personnel effectively. Serve as primary liaison between client and security company.
- Direct security operations for assigned client accounts, ensuring full compliance with contractual, regulatory, and company standards.
- Oversee 60+ security personnel, managing staffing, scheduling, training, and daily operational performance across sites.
- Maintain monthly NBOT below 2% through strategic workforce planning and efficient scheduling practices.
- Serve as primary client liaison, building strong relationships, resolving concerns promptly, and driving high client satisfaction and retention.
- Coach and develop underperforming employees through targeted improvement plans, increasing productivity and accountability.
- Conduct performance evaluations and deliver ongoing feedback to support professional growth and team effectiveness.
- Develop and implement site-specific policies, post orders, and operational procedures to enhance security effectiveness and compliance.
- Conduct regular audits, inspections, and risk assessments to identify vulnerabilities and implement corrective actions.
- Lead incident response efforts, ensuring timely reporting, proper escalation, and effective resolution of security issues.
- Improve operational efficiency by streamlining processes, strengthening communication, and reinforcing accountability across teams.
- Coordinate with law enforcement, emergency services, and internal stakeholders during critical incidents and investigations.
- Ensure accurate documentation and reporting of incidents, compliance activities, and operational metrics.
Police Officer
17 Years 4 Months- Protected and served citizens of Shelby, NC. Ensured community safety through proactive policing and engagement. Maintained strong public relations with zero citizen complaints.
- Enforced local, state, and federal laws through proactive patrol and rapid response to calls for service.
- Responded to emergency and non-emergency incidents, including domestic disturbances, accidents, and criminal activity.
- Conducted preliminary and follow-up investigations, gathering evidence, interviewing witnesses, and preparing case reports.
- Prepared detailed, accurate reports and affidavits used in criminal prosecutions and court proceedings.
- Performed traffic enforcement, issued citations, and investigated traffic collisions.
- Made lawful arrests and ensured proper handling, transport, and processing of suspects.
- Utilized strong communication and de-escalation techniques to resolve volatile situations safely.
- Collaborated with other officers, agencies, and departments to support coordinated law enforcement efforts.
- Engaged with community members to build trust, provide assistance, and promote public safety initiatives.
- Maintained situational awareness and officer safety while operating in high-risk and dynamic environments.
Deputy Sheriff/Corrections Officer
2 Years 5 Months- Oversee inmate activities and ensure safety within the facility. Process bookings for incoming inmates, ensuring accurate record-keeping. Coordinate medical assessments and daily meal distribution for inmates.
- Maintained custody, control, and supervision of inmates within a county detention facility, ensuring safety and security at all times.
- Enforced institutional policies, procedures, and legal standards to maintain order and compliance.
- Conducted routine inmate counts, searches, and contraband detection to prevent security breaches.
- Responded to disturbances, altercations, and emergency situations using appropriate force and de-escalation techniques.
- Monitored inmate behavior and activity to identify potential risks or security threats.
- Processed inmate intake and release procedures, ensuring accurate documentation and adherence to protocol.
- Prepared detailed incident reports, logs, and documentation in compliance with departmental standards.
- Coordinated with law enforcement, medical staff, and court officials to support inmate transport and operations.
- Maintained situational awareness and officer safety in a high-risk, fast-paced environment.
- Demonstrated professionalism, integrity, and sound judgment in handling sensitive and volatile situations.
Security Manager
2 Months- Developed and implemented security protocols to safeguard facilities and assets.
- Conducted regular risk assessments to identify vulnerabilities and enhance safety measures.
- Trained staff on emergency response procedures and security awareness initiatives.
- Collaborated with local law enforcement to address security concerns and improve community relations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Managed access control systems, ensuring compliance with company policies and regulations.
Corporate Security Officer Manager
5 Years 2 Months- Oversee security operations, including reviewing use of force reports and managing payroll. Conduct candidate interviews, develop work schedules, and ensure both physical and administrative security for QuikTrip. Safeguard employees, customers, and property, deterring illegal activities and preserving brand reputation. Monitor security incidents and maintain documentation for effective response.
- Managed corporate security operations across multiple locations, ensuring protection of personnel, assets, and company property.
- Developed and implemented security strategies to reduce theft, shrink, and overall risk exposure.
- Conducted internal and external investigations, documenting findings and recommending corrective actions to leadership.
- Partnered with store and corporate leadership to identify vulnerabilities and implement effective security solutions.
- Enforced company policies, safety standards, and compliance requirements across all assigned locations.
- Responded to critical incidents and emergencies, coordinating with law enforcement and internal stakeholders to ensure resolution.
- Analyzed incident trends and operational data to proactively address recurring security concerns.
- Led training initiatives to improve employee awareness of safety procedures, loss prevention, and incident response.
- Strengthened overall safety culture by promoting accountability, communication, and proactive risk mitigation.
- Maintained detailed documentation of incidents, investigations, and compliance activities.
G4S Security/Special Police
1 Year 10 Months- Oversee safety and security of transit passengers, employees, and infrastructure. Patrol facilities, vehicles, and surrounding areas to prevent and respond to criminal activity. Enforce laws, provide high-visibility presence, and deter crime. Collaborate with public and coordinate with law enforcement agencies.
- Monitored high-traffic environments to ensure passenger safety.
- Responded promptly to incidents, minimising risks.
- Maintained effective communication with other law enforcement agencies.
Asset Protection Associate
6 Years 2 Months- Monitor adherence to safety protocols and compliance standards in the warehouse. Collaborate with the safety team to promote a secure working environment. Leverage law enforcement expertise to educate colleagues on safe practices.
- Monitored and protected company assets through proactive surveillance, patrols, and risk assessment strategies.
- Identified and investigated theft, fraud, and policy violations, reducing financial loss and liability exposure.
- Conducted internal and external investigations, gathering evidence, interviewing subjects, and documenting findings.
- Utilized CCTV systems (including Avigilon) to detect suspicious activity and support case development.
- Partnered with management and operations teams to implement loss prevention strategies and improve security controls.
- Responded to theft incidents, disturbances, and safety concerns, ensuring proper handling and resolution.
- Prepared detailed incident reports and case documentation to support internal review and law enforcement action.
- Assisted in the apprehension and processing of suspects in accordance with company policy and legal standards.
- Trained employees on theft prevention, safety awareness, and company security procedures.
- Analyzed trends in theft and shrink to identify patterns and recommend preventative measures.
- Maintained compliance with company policies, safety standards, and legal requirements.
Education
Certificate - Criminal Justice BLET
High School Diploma
Skills
Client Relations
Team Management
Risk Mitigation
Law Enforcement
Operational Efficiency
Safety Compliance
Surveillance
CCTV Operation
Compliance
Daily incident reporting
General security
CCTV monitoring
Security team management
Safety and security regulations
Safety and security procedures
Operations management
Schedule management
Emergency planning
Timeline
Security Manager
Cataler North America
06.2026 - CurrentRead More
Security Account Manager
Allied Universal
06.2025 - 06.2026Read More
Corporate Security Officer Manager
QuikTrip
04.2020 - 06.2025Read More
G4S Security/Special Police
G4S
06.2018 - 04.2020Read More
Asset Protection Associate
Wal Mart Distribution Center
04.2013 - 06.2019Read More
Police Officer
Shelby Police Department
12.2008 - 04.2026Read More
Deputy Sheriff/Corrections Officer
Cleveland County Sheriffs Office
07.2006 - 12.2008Read More
High School Diploma
Read More
Certificate from Criminal Justice BLET
Read More