Marshaye May

• Collected business requirements, executed UAT, and validated process changes to support enterprise system upgrades and smoother change adoption.
• Coordinated between IT operations and product teams to enhance enterprise systems for nationwide banking operations and improve stakeholder alignment.
• Identified workflow gaps and documented process redesign recommendations to support continuous improvement, operational excellence, and cost reduction goals.
• Built production analytics dashboards to provide real-time KPI visibility for senior leadership across debit card issuance volumes, branch performance, and inventory levels.
• Tracked concurrent project work streams with detailed documentation and milestone monitoring to ensure timely follow-through in a high-volume environment.

• Delivered enterprise-wide modernization support across USDA enterprise office by converting leadership priorities into project plans, monitoring initiative progress, and reporting outcomes to senior leadership.
• Coordinated planning sessions, documented action items, prepared executive briefings, and maintained governance dashboards to enhance oversight of multiple concurrent work streams.
• Produced performance reports, analytical summaries, and executive presentations, facilitating informed decision-making for senior leadership reviews and cross-agency strategic planning.
• Managed employee engagement committee communications and campaign coordination, fostering internal transparency and aligning organizational goals.
• Power Platform Digital Transformation

— Key Initiative Results

- Suitability Case Management System: Designed and deployed an end-to-end PowerApps case lifecycle platform with automated notifications and real-time dashboards — increasing monthly case closures from 123 to 197 (60% improvement), boosting surge capacity 131%, and enabling 1,000+ cases cleared in 5 months.

- Travel Assistance Request Application: Automated travel authorization and voucher workflows for 8,293 FY24 actions; managed 4,452 travel card accounts and reduced delinquencies by 25%% through proactive automated routing and reminders.

- Real Property Management Application: Built a Power Platform tracking system supporting 480 office locations, processing 95+ requests, and delivering improved transparency and communication across the organization.

- Division Service Request Application: Developed automated intake and tracking tool that eliminated manual routing, significantly cutting processing time, and ensuring complete, audit-ready documentation.