Hi, I’m
Marsi Ruiz Jimenez
East Elmhurst,New York
Summary
I'll Apply my Experience and Acquire a New knowledge for obtain the Company's objective.
Overview
5
years of professional experience
Work History
Paradisus Palma Real
Guest Service
01.2008 - 07.2009
Job overview
- Mentored new team members in department procedures, emphasizing superior guest service skills and company values.
- Provided exceptional guest service at the box office through friendly engagement, accurate information dissemination, and quick transaction processing.
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Assisted front desk staff with overflow tasks during busy periods, ensuring prompt guest service throughout their stay.
Marina Cap Cana
Concierge
01.2010 - 12.2011
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Fishing Lodge Cap Cana
Reception
01.2012 - 03.2013
Job overview
- Enhanced viewer engagement by incorporating creative storytelling approaches and innovative editing techniques into each documentary project, resulting in increased audience retention rates and positive critical reception.
- Maintained a professional and welcoming atmosphere in the office by managing reception duties, including greeting visitors and directing phone calls.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Supported office organization efforts by maintaining clean reception areas and restocking supplies as necessary.
- Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
Education
University of Santo Domingo UASD Studying Bachelor of Tourism
Skills
- Reception Coordination
- Reception duties
- Telephone reception
- Front Desk Reception Abilities
- Reception Services
- Serve Reception
- Front Desk Reception
- Tourism Management
- Hotel Reservations
- Concierge Assistance
- Guest Satisfaction
- Special Requests
- Guest Orientation
- Computer Skills
- Guest Experience Management
- Office Support
Workexperience
Paradisus Palma Real, Marina Cap Cana, Fishing Lodge Cap Cana
Personal Information
- Place of Birth: Rep. Dom.
- Date of Birth: 06/26/89
- Marital Status: Married
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Reception
Fishing Lodge Cap Cana
01.2012 - 03.2013
Concierge
Marina Cap Cana
01.2010 - 12.2011
Guest Service
Paradisus Palma Real
01.2008 - 07.2009
University of Santo Domingo UASD Studying Bachelor of Tourism
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