Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Macario

Northborough,MA

Summary

Enthusiastic college student pursuing a degree in Accounting with a solid foundation in financial principles and a background in the service industry. Proven ability to deliver exceptional customer service, manage diverse responsibilities, and thrive in fast-paced environments. Possess strong communication and interpersonal skills cultivated through direct customer interactions. Eager to leverage this unique blend of customer service experience and accounting knowledge to contribute effectively in a financial role. Adept at problem-solving and multitasking.

Overview

5
5
years of professional experience

Work History

Guest Service

Target
Westborough, MA
09.2023 - Current
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
  • Handled customer returns courteously while adhering to company policy guidelines regarding refunds, exchanges, credits.
  • Answered customers' questions and provided information on store procedures or policies.

Server

Torito Mexican Restaurant
Westborough, MA
10.2022 - 08.2023
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Hostess/Server

Casa Vallarta Mexican Restaurant
Northborough, MA
06.2019 - 10.2022
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered telephone to provide dining information and take reservations.
  • Took beverage orders and served drinks during peak meal times.
  • Took reservations over phone and in person.
  • Processed payments from customers using a POS system.

Education

High School Diploma -

Algonquin Regional High School
Northborough, MA
06-2020

Some College (No Degree) - Accounting

Quinsigamond Community College
Worcester, MA

Skills

  • Customer Service Standards
  • Bilingual in English and Spanish
  • Making Reservations
  • MS Office
  • Telephone Reception
  • POS Software

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Guest Service

Target
09.2023 - Current

Server

Torito Mexican Restaurant
10.2022 - 08.2023

Hostess/Server

Casa Vallarta Mexican Restaurant
06.2019 - 10.2022

High School Diploma -

Algonquin Regional High School

Some College (No Degree) - Accounting

Quinsigamond Community College

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Nancy Macario