Hi, I’m
Marsonya Perry
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
years of professional experience
Work History
Clark County Indian Springs Library
Customer Service Representative Volunteer
04.2022 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Bing Bings
Front Desk Receptionist
04.2019 - 04.2020
Job overview
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Called last customers with a follow up in regards to their party celebration and ask if they were happy with our products
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Indian Springs High SchoolIndian Springs, NV
High School Diploma
05.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Follow-up skills
- Product Sales
Martial Arts, Arts, Running
I love to stay active and this are things I enjoy.
Languages
Spanish
Elementary
Timeline
Customer Service Representative Volunteer
Clark County Indian Springs Library
04.2022 - Current
Front Desk Receptionist
Bing Bings
04.2019 - 04.2020
Indian Springs High School
High School Diploma
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