Marta Alonzo
Indiantown,FL
Summary
Dynamic leader with a proven track record at Chipotle, excelling in team management and exceptional communication. Expert in service recovery and sanitation, I spearheaded initiatives that enhanced customer satisfaction and compliance with health standards. Skilled in food preparation and multitasking, I fostered a culture of continuous improvement, significantly contributing to the team's growth and efficiency. I am also servsafe certified.
Overview
1
1
year of professional experience
Work History
Service Leader
Chipotle
10.2023 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
High School Diploma -
South Fork High School
Stuart, FL05-2024
Skills
- Team management
- Exceptional communication
- Service recovery
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
Languages
Spanish
Native or Bilingual
Timeline
Service Leader
Chipotle
10.2023 - Current
High School Diploma -
South Fork High School
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