Summary
Overview
Work History
Education
Skills
Timeline
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Marta Gresham

Lopez Island,WA

Summary

Licensed health insurance agent with experience in healthcare and accounting, specializing in client relations and management. Demonstrated ability to deliver exceptional customer service and achieve measurable results. Committed to continuous professional development and enhancing client satisfaction.

Overview

7
7
years of professional experience

Work History

Amazon

Self Employed Services
Lopez Island, Washington
09.2025 - Current
  • Managed Amazon wholesale operations for family-owned business, distributing handcrafted products nationwide.
  • Increased online sales by 30% through optimized product listings and effective inventory management.
  • Oversaw packaging, shipping, and customer service to ensure timely delivery and satisfaction.
    Identified opportunities to enhance profitability and improve overall customer experience.

Directing manager

B & G Tax Solutions
Kingman, Arizona
06.2022 - 12.2024
  • Managed daily operations of medium-sized accounting firm, optimizing business processes to enhance overall efficiency.
  • Ensured compliance with regulations through streamlined payroll and HR management practices.
  • Implemented marketing and sales strategies that significantly increased business growth.
  • Created workflow efficiencies that increased productivity and improved client satisfaction.

Help Desk Analyst

PayScale
Seattle, Washington
09.2019 - 02.2020
  • Delivered technical support to 400 employees on PC and Mac platforms.
  • Configured Cisco phones and onboarded new hires by establishing AD permissions and Office 365 accounts.
  • Developed knowledge base articles for stakeholders and IT support team, improving access to documentation and support resources.

Education

Bachelor of Science - Health Informatics

University of Washington
Seattle, WA
06-2020

Skills

  • Regulatory compliance
  • Customer relationship management
  • Technical support
  • Time management
  • Sales reporting

Timeline

Amazon

Self Employed Services
09.2025 - Current

Directing manager

B & G Tax Solutions
06.2022 - 12.2024

Help Desk Analyst

PayScale
09.2019 - 02.2020

Bachelor of Science - Health Informatics

University of Washington
Marta Gresham