Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marta Guzman

Ocean. ,NJ

Summary

Proven Shift Manager at Mac Donalds, adept in fostering teamwork and enhancing customer satisfaction. Excelled in maintaining high standards of cleanliness and sanitation, showcasing skills in housekeeping and effective problem-solving. Demonstrated leadership by training employees, ensuring quality service, and promoting a positive work environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housekeeper

Own Business
Ocean, NJ
04.2004 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Shift Manager

McDonalds
Ocean, NJ
01.2018 - 07.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Doing close shift deposits in the system and in the bank as well
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Secretary Bilingual -

Alinari
Guatemala
10.2000

Skills

  • Teamwork
  • Housekeeping
  • Fluente in language Spanish/English
  • Exceptional communicator
  • Hardworking
  • Reliability
  • Adaptability
  • Self motivated
  • Personnel training and development
  • Typing

Certification

ServSafe

CHHA

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Shift Manager

McDonalds
01.2018 - 07.2024

Housekeeper

Own Business
04.2004 - Current

Secretary Bilingual -

Alinari

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Marta Guzman