Marta Harðardóttir
Minneapolis,Minnesota
Summary
My experience in diverse job titles has allowed me to have a strong customer service background. I am experienced in training staff, improving service protocols, and committed to fostering a collaborative team environment that drives operational excellence and customer satisfaction. I am experienced in data analysis and project management, driving operational efficiency and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
US Support Specialists
Kerecis LLC
Reykjavík, Iceland
01.2025 - 08.2025
- Maintained knowledge of Kerecis products and services for effective assistance.
- Documented customer interactions in the support ticketing system.
- Responded efficiently to inquiries, ensuring timely resolution of concerns.
- Coordinated with vendors for product ordering and delivery services.
- Maintained positive working relationship with fellow staff and management.
Customer Service Manager
Kerecis LLC
Arlington, VA
02.2024 - 05.2025
- Supervised customer support team to ensure effective service delivery.
- Trained new staff on customer service protocols and tools.
- Managed daily operations, ensuring prompt issue resolution for customers.
- Developed training materials to enhance team knowledge and skills.
- Handled escalated customer complaints with professionalism and empathy.
- Implemented process improvements to streamline support workflows effectively.
Head Bartender/Wine Specialist
Sæta Svínið Restaurant
Reykjavík, Iceland
05.2017 - 09.2024
- Supervised bar staff to ensure efficient service and teamwork.
- Maintained cleanliness and organization of the bar and workstations.
- Provided exceptional customer service to enhance guest experiences.
- Developed inventory control systems to track supplies efficiently.
- Implemented safety protocols for alcohol service and handling procedures.
- Collaborated with kitchen staff to create drink pairings with menu items.
COO
BUZZ Ehf.
Reykjavík , Iceland
02.2020 - 08.2024
- Started a small tech company with my alongside my brother. BUZZ was a system of portable chargers placed in public places, including over 50 restaurants, gyms, bars, and schools.
- My part was to communicate with our partners, make sure BUZZ operates smoothly and solve proble
- Handled customers concerns by email.
Flight Attendant
Icelandair
Reykjavik, Iceland
03.2022 - 08.2023
- Ensured passenger safety by conducting pre-flight safety briefings and checks.
- Responded to passenger inquiries and needs, enhancing customer satisfaction.
- Collaborated with cabin crew to maintain a safe and organized cabin environment.
- Monitored cabin conditions, addressing issues promptly during flights.
- Implemented emergency procedures during unexpected situations to ensure safety compliance.
- Maintained knowledge of airline policies and procedures to assist passengers effectively.
Education
Master of Arts - Urban And Regional Planning
University of Minnesota
Minneapolis, MN05-2027
Bachelor of Arts - Sociology
University of Iceland
Reykjavík02-2023
Skills
- Project management
- Urban planning
- Data analysis
- Customer service
- Team leadership
- Communication skills
- GIS data analysis
Timeline
US Support Specialists
Kerecis LLC
01.2025 - 08.2025
Customer Service Manager
Kerecis LLC
02.2024 - 05.2025
Flight Attendant
Icelandair
03.2022 - 08.2023
COO
BUZZ Ehf.
02.2020 - 08.2024
Head Bartender/Wine Specialist
Sæta Svínið Restaurant
05.2017 - 09.2024
Master of Arts - Urban And Regional Planning
University of Minnesota
Bachelor of Arts - Sociology
University of Iceland