Marta Rock
Largo,FL
Summary
Accomplished QA Compliance Supervisor with a proven track record at Ion Labs, enhancing brand recognition and ensuring FDA compliance through meticulous attention to detail and innovative graphic design. Skilled in Adobe Photoshop and fostering teamwork, I significantly improved client satisfaction and compliance processes. Expert in translating complex regulations into actionable strategies, achieving notable efficiency improvements.
Overview
23
23
years of professional experience
Work History
QA Compliance Supervisor
Ion Labs
Largo, FL
06.2019 - Current
- Collaborated with cross-functional teams for consistent implementation of compliance initiatives across departments.
- Conducted market research to inform design decisions, leading to more effective visual communication strategies.
- Assisted in drafting responses to regulatory inquiries and examinations, showcasing the organization''s commitment to transparency and cooperation with FDA
- Enhanced clients brand recognition by developing and implementing innovative graphic design on irregular sized containers
- Monitored changes in legislation closely, adapting company policies as needed to maintain ongoing compliance efforts effectively.
- Championed ongoing employee education on new regulations or policy updates regularly through well-crafted presentations or workshops tailored specifically for different audiences within the company.
- Consulted with clients on best practices in FDA compliance
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Accounts Payable Coordinator
Lincare Holdings Inc.
Clearwater, FL
06.2012 - 12.2016
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
- Tracked expenditures and prepared reports for records and management review.
- Reduced manual data entry errors through implementation of automated invoice processing software.
- Verified validity of charges listed on payment orders for yearly audits.
- Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
- Served as a subject matter expert on accounts payable processes during system upgrades or implementations, offering valuable insight into potential improvements that could be made during transitions or integrations between systemsplatforms.
- Reduced late payment fees and maintained good credit standing by prioritizing invoices based on due dates.
- Achieved significant cost savings by identifying and eliminating recurring billing errors.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Optimized the use of corporate credit cards by analyzing spending patterns and recommending changes to card limits or usage policies.
- Ensured accuracy in expense reports by conducting thorough audits and implementing corrective measures.
- Reduced reimbursement processing time for employees by automating approval workflows.
Quality Assurance Manager
Private Label Skin, Inc.
St. Petersburg, FL
12.2016 - 06.2019
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various bottles and stick packs
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Created digital image files for use in digital and traditional printing methods.
Accounts Payable Analyst
Pitney Bowes
Clearwater, FL
02.2007 - 02.2012
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Teller
SunTrust
Clearwater, FL
02.2002 - 02.2007
- Translated documents from English to Polish
- Built relationships with Polish customers that fostered repeat business.
- Assisted non-native English-speaking customers with document editing, improving overall community relations
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
Associate Of Arts And Sciences - Computer Graphics
St. Petersburg College
Clearwater, FLSkills
- Digital illustration
- Digital Photography
- Visual Art Creation
- Compliance Monitoring
- Color theory
- Legal Research
- Sanctions compliance
- Internal Audits
- Quality Management Processes
- Photo editing
- Adobe Photoshop
- Digital Photography
- Social Media
- Advanced Camera Skills
- Adobe Creative Suite
- Client Communication
- Creative vision
- Superb attention to detail
- Collaborative Attitude
- Social Media Marketing
- Visual design
- Acrylic painting
- Visual Art Creation
- Digital illustration
- Traditional drawing
- Teamwork and Cooperation
- 2D design
- Color theory
- Material Selection
- Painted finishes
- Proficient in Adobe Acrobat
- Photography expertise
- Microsoft Office Suite
- Attention to Detail
- Drawing and sketching
- Critical and Creative Thinking
- Graphic arts
- Originality and Creativity
- Shading Techniques
- Artistic Design
- Color Selection
- Artwork Display
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
QA Compliance Supervisor
Ion Labs
06.2019 - Current
Quality Assurance Manager
Private Label Skin, Inc.
12.2016 - 06.2019
Accounts Payable Coordinator
Lincare Holdings Inc.
06.2012 - 12.2016
Accounts Payable Analyst
Pitney Bowes
02.2007 - 02.2012
Teller
SunTrust
02.2002 - 02.2007
Associate Of Arts And Sciences - Computer Graphics
St. Petersburg College