Summary
Work History
Education
Skills
Timeline
Generic

Marta M Cortes Serrano

San Antonio,TX

Summary

Dynamic professional with extensive experience in staff management and customer service at Departamento Recreación Y Deportes. Proven ability to enhance team performance through effective training and mentoring. Skilled in inventory control and conflict resolution, fostering a collaborative environment that drives continuous improvement and employee motivation.

Work History

Supervisora Recreación Y Deportes

Departamento Recreación Y Deportes
Ponce, Puerto Rico
  • Assisted government employees with various summer job proposals for youth. Represented supervisors at sports and recreational events when they were unavailable. Participated in activities related to agency responsibilities from 1979-80 to 1984-85.
  • Executed sales operations for merchandise at Universidad Católica de Ponce bookstore.
  • Assisted customers with purchases and inquiries in retail environment. Supported sales team by maintaining product displays and inventory. Collaborated with colleagues to enhance customer service experience from 1973 to 1978.
  • Executed manual envelope filling processes for salary distribution across various companies.

Education

Artes Y Humanidades

Universidad Católica. Ponce, PuertoRico
Avenida Las America’s. Ponce, Puerto Rico
05.1989

Skills

Training and mentoring

Goal oriented

Staff management

Customer service

Attention to detail

Employee motivation

Decision-making

Inventory control

Staff development

Staff discipline

Team building

Processes and procedures

Process improvement

Process monitoring and improvement

Relationship building

Schedule development

Priority management

Conflict resolution

Inventory oversight

Verbal and written communication

Coaching and mentoring

Payroll processing

Task delegation

Documentation and reporting

Employee development

Human resources management

Staff education

Department organization

Teamwork and collaboration

Problem-solving

Time management

Excellent communication

Adaptability and flexibility

Organizational skills

Customer relations

Active listening

Professionalism

Interpersonal skills

Reliability

Self motivation

Adaptability

Task prioritization

Interpersonal communication

Problem-solving aptitude

Professional demeanor

Team collaboration

Time management abilities

Continuous improvement

Problem-solving abilities

Teamwork

Professional and courteous

Work Planning and Prioritization

Customer relationship management

Employee training

Recruitment and hiring

Team development

Good judgment

Friendly, positive attitude

Dependable and responsible

Flexible and adaptable

Multitasking

Multitasking Abilities

Calm under pressure

Timeline

Supervisora Recreación Y Deportes

Departamento Recreación Y Deportes

Artes Y Humanidades

Universidad Católica. Ponce, PuertoRico

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Marta M Cortes Serrano