Marteen Ayala-Brummett

• Sr. Business Analyst / Project Manager to Delaware Department of Labor Unemployment Insurance Division, Newark, DE
• Working within newly formed PMO team, handling daily business requests, performing technical support tasks while working on all sizes of projects in Delaware Unemployment Insurance Division
• Identify and implement opportunities for manual process improvements or system efficiencies
• Experience working with agile methodologies, business workflows, roadmaps, data mapping, business requirements and technical requirements
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Wrote business user stories for development teams and developed use-cases as part of business requirements documents
• Project leader on small to mid-sized projects; specifically, Reemployment Services and Eligibility Assessment (RESEA) program and UI Community Outreach projects
• Worked with outside vendors to develop detailed project strategy and schedule
• Optimized data access and storage to improve performance of analytics systems.
• Communicated with stakeholders and informed developers about organizational business needs
• Coordinated project teams, identified and removed obstacles that will keep team from achieving goals on time
• Held lead role in implementation, coordination and training of ServiceNow module for RESEA program
• Participates in UI Division system upgrades and modernization.

• Business Systems Analyst to University of Delaware’s Procurement Services Department, Newark, DE
• Analyzed, implemented, tested, and/or supported all procurement related systems including eProcurement systems (Jaggaer), interface with the travel and expense allocations systems (Concur) and PeopleSoft financials
• Assisted in identifying and defining roles, permissions and workflow around purchasing and payment approvals in eProcurement system (Jaggaer), evaluated functional requirements and recommended solutions for automating and enhancing business processes from the systems perspective and recommends process improvements with a clear understanding of end user functional needs.
• Designs business process models, use cases, workflows, and activity diagrams
• Developed new and modified existing SQL queries for reporting purposes and data retrieval
• Troubleshooted and supported the eProcurement and travel and expense allocation systems interfaces with PeopleSoft financials and UD web forms; along with testing these systems for periodic system security patches and upgrades
• Collaborated with UD Finance systems user groups to assure usability and functionality, creates report templates to enable end users to run recurring reports and creates user manuals and documents business processes
• Designed, updated and supported Procurement Services’ HTML and Risk Management’s WordPress websites; develops, enhances, tests and maintains all Procurement Services’ applications and data
• Analyzed the bugs in the capacity of subject matter expert (SME) and works closely with the Technology team to resolve issues
• Focused on data integrity analysis of requirements, application inventories, and gap analysis to facilitate quality deliverables across the University.

• Project Lead / Manager and Analyst to DuPont's Sourcing and Logistics Department, Wilmington, DE
• Engaged to facilitate and support the global implementation of the Staff Augmentation Program for the future DuPont, DOW and Corteva organizations
• Developed strategic plans and the tactical steps to implement strategies that cost effectively addressed and incorporated the vision for the future site resources needed
• Managed team in SDLC using best Agile practices
• Interfaced directly with business/function leadership, established business/functional communications and ensured adherence to corporate communications policies and standards
• Develop and maintain project schedules and calendars
• Manage progress on schedule, budget & quality goals, using Agile Project Management methodologies throughout project life-cycle
• Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
• Responsible for accurate forecasting of site Contingent Worker resource needs, while safeguarding that projects were delivered on-time and within scope
• Escalated issues to management in an appropriate and well-timed manner; also, reviewed progress with management on a regular basis.

• Vendor Management Database Analyst to Wilmington Savings Fund Society's (WSFS) Vendor Management Department, Wilmington, DE
• Organized meetings and discussions with internal and external stakeholders to write and understand project requirements
• Performed gap analysis with as is -to process flow diagrams
• Extensively involved in each phase of the development process for inception to transition
• Configured and administered new Vendor Management platform, ProcessUnity, which replaced previously created SharePoint Directory; trained Vendor Management team as well as internal stakeholders
• Attending ProcessUnity in-person training classes for better understanding and use of software
• Analyzed the business process and user requirements by closely working with business and power users to cater to their needs for reports and multidimensional cubes,
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Supported the Vendor Management Office (VMO) in development and maintenance of the Bank's compliant vendor management risk program
• Interpreted and completed vendor provided data migration workbooks
• Managed database and performed system data analysis, along with reporting (Tableau)
• Created VMO process flows for all departmental processes as mandated by WSFS Internal Audit Department, along with VMO Standard Operation Procedures (SOP)
• Routine responsibilities include, but are not limited to: contract inventory management, due diligence documentation maintenance for new and existing vendors, internal contract notifications, coordination for vendor risk assessments using ProcessUnity and compliance issues, data analysis, ongoing vendor monitoring, including KPIs and SLAs and reporting
• Created elaborate MS Access database and SOP for Property Management Team, providing training and continued support
• Assisted management in building, maintaining and/or enhancing strong relationships with internal stakeholders and supported the VMO Request for Proposal (RFP) process.

Vendor Management Database Analyst (Contractor)

• Retained initially to create and manage Vendor Management SharePoint directory project; to review, organize and migrate current vendor documentation from numerous business units shared drives to newly created system, and to create process and system maintenance documentation for business units
• Responsible for obtaining and reviewing vendor documents to ensure regulatory and compliance requirements
• Provided an evaluation and strategic assessment of the current vendor management system and assisted with new system search
• Helped with coordination of vendor process and methods to approve vendors with the establishment of an RFP scorecard; also designed business unit vendor assessment and evaluation forms for speedier submission and to assist with OCC compliance
• Used Tableau Reader and Public to create dashboards and analyze vendor data, including RFP scoring, sales, security and various other categories
• Worked with newly acquired partner on the development of confidential web product; managed VMO segment of project and aligned with additional departments/ business units for testing and review of third-party vendor processes.

• HR Data Analyst to Astra Zeneca's Global Human Resources Department, Wilmington, DE
• Worked with the IS Integration teams to understand the global interfaces between Workday, AZEngage and other HR systems
• Developed a common framework for which the interfaces can perform reconciliations and validations
• Established requirements for interface reporting to monitor interface activity, success/failure, failure reasons and potential data issues
• Liaised with key stakeholders and system integration partners
• Performed source system data analysis in order to manage source to target data mapping
• Oversaw and ensured delivery of data analysis, data mapping and data retransfer using API
• Traveled and lived abroad to participate in testing phases of project validation, identify key data elements to monitor and track between interfaces, and identify key contacts
• Successfully worked with AMS, IS integration team, and Workday regional teams to assist countries where necessary to investigate and resolve data interfaces issues
• Proficient use of Jira for backlog management, document management, user stories, requirements, QA and testing
• Effectively completed functional and pertinent documentation of the data migration process, including data mapping from AZEngage to Workday
• Used Agile Project Management Methodologies to promote collaboration between IT team, IS integration team and end users and complete project on-time.
• Trained HR staff members on best practices for using analytics tools and interpreting results effectively for daily operations improvement.

• Evaluating capabilities and limitation of new and existing technical tools and systems in Aetna’s Medicaid Enrollment Department, Newark, DE
• Retained to be a liaison between system users and internal and/or external information technology groups
• Responsible for developing reports of moderate size and complexity from user requirements that vary and may lack clear definition and reviewing standard queries for performance issues with IDX (DOS platform) system
• Manipulated, cleansed and processed raw data using Excel, MS Access and SQL to extract, transform and load source data from transaction systems
• Traced system errors back to source data and made necessary corrections
• Resolved malfunctions with systems and programs through troubleshooting.
• Wrote T-SQL scripts to manipulate raw data for data loads and extracts
• Involved with project management implementations and system conversions; serving as a consultant to business departments staff to interpret data
• Worked with senior level staff to analyze the implications of system changes on data structures and reporting, while participating as a team member on business improvement projects
• Used production analysis techniques to ensure adequacy and quality of process and procedure for production teams.
• Assisted in the development of long-term IT strategies aligned with overarching organizational goals.

• Acquired, managed, analyzed and qualified data and report results
• Engaged to support the Electronic Database Interface (EDI) Group by using expertise to identify problematic areas and conduct research to determine the best course of action for IT resolution
• Monitored and scrutinized error reports from insurance carrier vendors and communicated appropriate solutions to internal and external clients
• Acted as a liaison, partnering closely with clients, vendors and programmers to achieve business results and data accuracy
• Recognized, evaluated and interpreted trends or patterns in complex data sets and generated routine and ad hoc reports
• Validated coding accuracy on Electronic Database Interface files sent to insurance carrier vendors and communicate client corrections with vendor contacts
• Perform data entry, either manually or using electronic data import system, when necessary
• Maintain data systems for multiple clients simultaneously
• Created and implemented benefit eligibility websites (B-Swift platform) for internal and external clients
• Managed the overall implementation and project management for clients on an online benefits enrollment platform (B-Swift).
• Acted as the primary point of contact for clients and insurance carrier vendors for coordination of data exchange associated with employee benefits enrollment information
• Effectively communicated system/process requirements to clients and vendors; facilitated discussion and recommendations for alternative solutions when necessary
• Managed and built new implementations and benefits renewals process for assigned client accounts including, but not limited to, on-line enrollment site review and updates for verbiage, rates, addition or deletion or benefits offered, testing and peer review of automated enrollment platform components
• Facilitated contact with clients to establish the project plan requirements for each new implementation and successive client benefit renewals
• Managed client data implementation timelines and communicated escalated client or data issues to appropriate internal personnel for resolution
• Built and sustained relationships to ensure timely solutions.