Marteeta Spradling
Covington,Georgia
Summary
Detail-oriented Claims Adjuster with a strong focus on claims investigations and evaluation. Proven ability to manage documentation and resolve customer inquiries efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive Insurance
Mayfield Village, OH
06.2025 - Current
- Communicated claim status and procedures to policyholders, ensuring clarity and understanding.
- Reviewed and adjusted claims, facilitating fair and prompt settlements.
- Maintained accurate documentation of all claim activity, supporting efficient claims processing.
Central Loss Reporting Unit
Progressive Insurance
Mayfield Village, OH
02.2024 - 06.2025
- Compiled detailed information for new claims, ensuring clarity for processing accidents, theft incidents, and weather damage.
- Demonstrated effective telephone etiquette, successfully managing challenging calls to maintain customer satisfaction.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Addressed customer inquiries and resolved issues promptly, contributing to overall service quality.
E-Commerce Specialist
SpradMart
Covington, Georgia
01.2015 - 01.2024
- Coordinated promotional campaigns across digital channels to increase sales and brand awareness.
- Managed product listings on e-commerce platforms to maximize visibility and attract potential customers.
- Analyzed customer data to improve shopping experience and increase customer engagement.
- Developed and maintained relationships with vendors for product sourcing.
- Resolved customer inquiries promptly through various online communication channels.
Education
Associate of Arts - Music Entertainment Management
The Art Institute of Atlanta
Atlanta, GA06-1994
Skills
- Claims investigations
- Critical thinking
- Time management
- Customer relationship management
- Documentation management
- Claims evaluation
Certification
- Property and Casualty Adjuster License
Timeline
Claims Adjuster
Progressive Insurance
06.2025 - Current
Central Loss Reporting Unit
Progressive Insurance
02.2024 - 06.2025
E-Commerce Specialist
SpradMart
01.2015 - 01.2024
Associate of Arts - Music Entertainment Management
The Art Institute of Atlanta