Mary Mcnally

• Evaluated insurance claims to determine validity and appropriate coverage levels.
• Collaborated with policyholders to gather necessary documentation for claims processing.
• Analyzed and interpreted policy language to ensure accurate claim resolutions.
• Utilized claims management software to track and manage case progress efficiently.
• Conducted thorough investigations of complex claims, identifying fraud indicators when necessary.
• Communicated effectively with internal teams to expedite claim settlements and enhance customer satisfaction.
• Examined claims forms and other records to determine insurance coverage.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Answered customer questions regarding deductibles.
• Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
• Provided exceptional customer service, addressing concerns, and answering questions promptly.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Researched claims and incident information to deliver solutions and resolve problems.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Identified suspicious losses and contacted manager for investigative assistance.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.

Sales of Commercial Lawn Equipment, Financing, payroll, warranty, banking deposits, mower rebates, parts sales, parts receiving and shipping