MARTEL GREEN
Indianapolis,IN
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
16
16
years of professional experience
Work History
Financial Coordinator II (Remote)
My Secure Advantage
Roseville, California
12.2022 - 06.2026
- ● Supported employer-sponsored financial wellness programs through member enrollment, account support, and financial coaching services. Managed inbound and outbound customer interactions while providing professional, solution-focused service.● Scheduled and rescheduled appointments between members and financial coaches.● Explained program benefits and encouraged member engagement and retention.● Assisted with website registration, account access, technical troubleshooting, email, and chat support.● Submitted support tickets and collaborated with internal teams to resolve customer and technical issues.
Healthcare Billing Specialist (Remote)
HARRIS & HARRIS
Chicago, IL
09.2019 - 04.2021
- Reviewed accounts to determine payment plan compliance.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded information about customers' financial status and collections status efforts.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Reviewed all claims for accuracy and appropriateness.
Insurance Account Representative
TELEPERFORMANCE
Hobart, IN
10.2018 - 06.2019
- I would handle Incoming and Outgoing Calls for United Healthcare Medicare Members.
- Some of the job requirements were to: - Discuss Plan Benefits with Members -Update payment information -Verify Claim Status -Contact Doctors Offices for Scheduling of all Member Appointments.
- Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Insurance Customer Service Representative
ALORICA INC
South Sioux City, NE
07.2016 - 06.2018
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Verified patient demographics and insurance information in an electronic system.
- Obtained consent for healthcare services from patients to document in a chart following rules and regulations.
- Educated referral sources and patients on qualifications of services and third party billing guidelines.
- Answered 60 + inbound calls per day and directed to individuals or departments.
Collections Representative
FIRST PREMIERE BANKCARD
Dakota Dunes, SD
09.2014 - 10.2016
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Advised debtors on payment options and set up payment plans.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Recorded and updated customer personal accounts with accurate contact information.
Customer Service Specialist
STREAM GLOBAL SERVICES
Sergeant Bluff, IA
03.2010 - 09.2014
- Documented conversations with customers to track requests, problems and solutions.
- Resolved inquiries to consistently meet performance benchmarks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
Some College (No Degree) - General Studies
Western Iowa Tech Community College
Skills
- Account management
- Claim review
- Insurance claims
- Account follow-up
- Credit and collections
- Data Entry
- Call center background
- Insurance policies
- Credit negotiation
- Account verification
- Customer account reconciliation
- Software navigation
- Customer support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Financial Coordinator II (Remote)
My Secure Advantage
12.2022 - 06.2026
Healthcare Billing Specialist (Remote)
HARRIS & HARRIS
09.2019 - 04.2021
Insurance Account Representative
TELEPERFORMANCE
10.2018 - 06.2019
Insurance Customer Service Representative
ALORICA INC
07.2016 - 06.2018
Collections Representative
FIRST PREMIERE BANKCARD
09.2014 - 10.2016
Customer Service Specialist
STREAM GLOBAL SERVICES
03.2010 - 09.2014
Some College (No Degree) - General Studies
Western Iowa Tech Community College