Martena Abda
Salem,Ma
Summary
As a Store Manager with over 9 Years of experience at
ALDO Group, I specialize in customer service, sales, and achieving business goals in the retail industry. I have worked in various roles within the company, which has given me a well-rounded understanding of retail operations and team management.
My mission is to drive sales growth, exceed targets, and deliver exceptional customer experiences. Through my expertise in customer service and a results-driven approach, I strive to create a positive and thriving environment for both customers and team members.
Overview
10
10
years of professional experience
Work History
Store Manager
ALDO Group
Natick, Ma
04.2022 - Current
- Create a diverse and inclusive atmosphere free from discrimination and harassment.
- Deliver an exceptional and seamless omnichannel client experience by embracing a 'customer-obsessed' mindset
- Build a fashion centric team through recruiting
- Maximize sales and control operational costs
- Provide ongoing training and give performance feedback to the team.
- Set personal sales goals and coach team members daily on their personal sales, tasks of the day, and feedback on improvement
- Ensure the store is brand-aligned through flawless execution of visual presentation and marketing display.
- Fostering growth and development for all team members in support of the company's purpose to build a world of love, confidence, and belonging.
- Embodying the ALDO Group's values of love, respect, and integrity.
Store Manager
ALDO Group
Saugus, Ma
02.2021 - 04.2022
Store Manager
ALDO Group
Peabody, Ma
07.2019 - 02.2021
Assistant Store Manager
ALDO Group
Peabody, Ma
05.2018 - 07.2019
- Lead the sales floor and drive store results through the sales team
- Manage overall store sales and operations
- Influence and inspire associates to unlock individual potential for personal productivity and results enabling them to win Club Elite.
- Responsible for controlling visual merchandising to brands standards to maximize overall business results.
- Trained and mentored team members on product knowledge and customer service standards.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
Sales Leader
Aldo Group
Peabody, Ma
11.2017 - 05.2018
Sales Associate
Banana Republic
Peabody, Ma
01.2017 - 05.2018
Sales Associate
Macy's
09.2016 - 01.2017
Sales Associate
Aldo Group
Peabody, Ma
11.2015 - 11.2016
Education
High School Diploma -
Lynn English High School
Lynn, MA05.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team building
- Loss prevention
- Visual Merchandising
- Recruitment and hiring
- Inventory control
- Exceeding sales goal
- Store operations
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
ALDO Group
04.2022 - Current
Store Manager
ALDO Group
02.2021 - 04.2022
Store Manager
ALDO Group
07.2019 - 02.2021
Assistant Store Manager
ALDO Group
05.2018 - 07.2019
Sales Leader
Aldo Group
11.2017 - 05.2018
Sales Associate
Banana Republic
01.2017 - 05.2018
Sales Associate
Macy's
09.2016 - 01.2017
Sales Associate
Aldo Group
11.2015 - 11.2016
High School Diploma -
Lynn English High School