Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Martesha Honor

St. Petersburg,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Vault Operation Specialist

Regions Bank
St Petersburg, Florida
03.2023 - Current
  • Monitor 50 % High levels of vault cash.
  • Request cash order from Federal Reserve bank as needed
  • Arrange currency received from customers and branches.
  • Performs vault support services task
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.

Head Teller

Florida Central Credit Union
St. Peterburg , FL
07.2021 - 03.2023
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Provided customers with appropriate literature on banking products and services.
  • Identified potential needs through observation, questioning, and listening.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Replenished ATM funds in empty canisters prior to validation process

Assistant Lead

Amscot Financial
St. Petersburg, FL
02.2020 - 07.2021
  • Eagerly greeted customers, and offered dedicated service during entire transaction
  • Improved store satisfaction rating by 40%
  • Maintained updated records of all financial transactions to support traceability.
  • Processed payments and loans.
  • Handled large volume of cash

Youth Activities Coordinator

Tradewinds Beach Resort
St. Petersburg, FL
02.2013 - 02.2020
  • Collaborated with other team members ,planned special holiday events and water activities for children.
  • Monitored workers for performance, professionalism and service quality.
  • Maintained and ordered supplies for activities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Partnered across departments to run smooth, professional events and activities.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.

Education

Certified Phlebotomy -

Southern Technical Institution
Pinellas Park, FL
04.2018

Certified Nursing Assistant -

C.N.A Academy
St. Petersburg, FL
03.2016

Cosmetology -

Loraine's Academy
St. Petersburg, FL
11.2014

High School Diploma -

Gibbs High School
St. Petersburg, FL
06.2008

Skills

  • Quantitative Skills
  • Appointment Scheduling
  • Data Analysts
  • Certified Public Notary
  • Financial service 5 years
  • Clerical Support
  • Supervisor/Leadership
  • Cash Handling
  • Multi-Line Phone Talent
  • Microsoft Excel
  • Customer Service
  • Point of Sale (POS) system operation

Additional Information

LEADERSHIP


Successfully Lead a team to exceed goals while maintaining excellent customer satisfaction scores

Timeline

Vault Operation Specialist

Regions Bank
03.2023 - Current

Head Teller

Florida Central Credit Union
07.2021 - 03.2023

Assistant Lead

Amscot Financial
02.2020 - 07.2021

Youth Activities Coordinator

Tradewinds Beach Resort
02.2013 - 02.2020

Certified Phlebotomy -

Southern Technical Institution

Certified Nursing Assistant -

C.N.A Academy

Cosmetology -

Loraine's Academy

High School Diploma -

Gibbs High School

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Martesha Honor