Hi, I’m
Sha'min Wallace I
Bloomington
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
years of professional experience
1
Certification
Work History
Indiana University, Kelley School Of Business
Housing Operation Specialist
02.2023 - 03.2025
Job overview
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Collaborated with various departments to develop integrated solutions addressing organizational challenges.
- Enhanced team productivity with effective communication and collaboration strategies.
HomeGoods, TJX Companies
Shift Leader in Training
05.2021 - 02.2023
Job overview
- Continuously seek opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
- Assisted in developing training materials for new shift leaders to ensure consistency in operations.
Education
Ivy Tech Community College of IndianaIndianapolis, IN
No Degree from Marketing Management And Research
05-2026
University Overview
- Honors Society Scholarship Recipient
- Digital Marketing Team Member
Skills
- Workforce planning
- Incident Management
- Scheduling coordination
- Operational efficiency
- Operations coordination
- Process documentation
- Human relations
- System development
- Unified communications integration
- Quantitative skills
Certification
- First Aid Certification - American Red Cross.
- Digital Marketing Professional Certificate – Digital Marketing Institute.
- Salesforce Administrator Certification – Salesforce.com, Inc.
Languages
Arabic
Limited Working
Spanish
Professional Working
English
Native or Bilingual
Timeline
Housing Operation Specialist
Indiana University, Kelley School Of Business
02.2023 - 03.2025
Shift Leader in Training
HomeGoods, TJX Companies
05.2021 - 02.2023
Ivy Tech Community College of Indiana
No Degree from Marketing Management And Research
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