MARTESIA GREEN
Pontotoc,MS
Summary
Well-rounded professional in healthcare and customer service, enhancing reimbursement processes through effective problem-solving and teamwork. Maintains high customer satisfaction by ensuring smooth billing operations and clear communication with clients, staff, and insurance payers.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Alorica
, USA
10.2024 - 04.2026
- Delivered inbound customer support for banking and financial service clients in high-volume call center, ensuring timely resolution of inquiries.
- Assist customers with account inquiries, billing questions, payment issues, and general account maintenance.
- Addressed customer concerns professionally, contributing to consistently high customer satisfaction scores.
- Verify customer identity and handle sensitive financial information in compliance with privacy and security regulations.
- Documented call details, customer concerns, and resolutions in internal systems to maintain comprehensive records and enhance service quality.
- Follow established scripts, policies, and procedures to ensure quality and regulatory compliance.
- Demonstrate strong communication, problem-solving, and time management skills while working from home.
- Performed job duties remotely
Personal Care Assistant
Companion Care Inspired
Pontotoc, USA
07.2023 - 09.2025
- Assisted patients with daily living activities to enhance comfort and promote independence.
- Maintained patient confidentiality and respect in all interactions to foster trust and ensure dignity.
- Performed housekeeping duties and prepared nutritious meals to support patient health and wellbeing.
Tugger Driver
Ashley Furniture
Ecru, USA
08.2021 - 07.2023
- Maintained consistent production flow to support operational targets.
- Collaborated with team members to assist in preparing items for efficient shipment.
- Detected operational malfunctions and promptly notified supervisor for resolution.
Delivery Driver
Pizza Hut
Pontotoc, USA
03.2022 - 03.2023
- Processed phone orders, accepted payments, delivered orders, and communicated effectively to ensure order accuracy.
- Stocked delivery items, took inventory, and completed associated paperwork to maintain supply levels.
- Collaborated with team members to meet quality control standards in fast-paced environment.
Personal Care Assistant
Help At Home
Tupelo, USA
05.2019 - 08.2021
- Provided personal care and maintained a clean environment by changing bed linens, laundering clothes, and assisting with hygiene tasks.
- Instructed family members in safe patient handling techniques, advised on nutrition, and maintained cleanliness to enhance patient comfort and wellbeing.
- Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets.
- Completed errands, accompanied clients outdoors for social engagement, and recorded services delivered to ensure continuity of care.
Crew Member
McDonald's
New Albany, USA
06.2010 - 05.2019
- Trained new hires and upsold menu items to enhance team performance and increase sales.
- Executed food production and served customers at the cash register to ensure customer satisfaction.
- Operated the cash register, accepted payments, and made accurate change.
- Ensured accuracy of the cash drawer and kept work area clean and organized.
- Collaborated with team members and communicated with managers to maintain efficient workflow.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01-2024
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01-2022
Associate of Science -
Ultimate Medical Academy
Clearwater, FLSkills
- Customer Support Techniques
- Time management
- Problem-solving skills
- Customer service
- Team collaboration
- Microsoft Office Suite
- Virtual communication
Timeline
Customer Service Representative
Alorica
10.2024 - 04.2026
Personal Care Assistant
Companion Care Inspired
07.2023 - 09.2025
Delivery Driver
Pizza Hut
03.2022 - 03.2023
Tugger Driver
Ashley Furniture
08.2021 - 07.2023
Personal Care Assistant
Help At Home
05.2019 - 08.2021
Crew Member
McDonald's
06.2010 - 05.2019
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Associate of Science -
Ultimate Medical Academy