Martha Aguilar
Dallas
Summary
Detail-oriented Billing Specialist with proven skills in billing dispute resolution and payment processing. Experienced in managing customer inquiries and ensuring accurate account reconciliations. Detail-oriented billing specialist with proven proficiency in billing software and customer relationship management. Adept at resolving discrepancies and enhancing customer satisfaction through effective communication and negotiation strategies.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Charter Communications, Time Warner Cable
Irving
01.2025 - Current
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Managed billing adjustments and reconciled accounts to ensure accurate financial records.
- Collaborated with departments to ensure accurate data entry and record maintenance.
- Utilized billing software to generate invoices and track payments consistently.
- Assisted customers with payment options and account information updates.
- Reviewed accounts for accuracy before finalizing monthly billing statements.
- Explained charges and services to customers, enhancing understanding and satisfaction.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated billing discrepancies and processed refunds to resolve customer issues promptly.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Sales Agent
AI Insurance
Dallas
03.2018 - 12.2024
- Continuously met sales goals via strategic prospecting.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Identified opportunities for cross-selling additional products and services.
- Negotiated contracts with customers to secure sales deals.
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Engaged positively with customers, providing professional and polite support for sales and service needs to enhance customer satisfaction.
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Collaborated with team members to streamline sales processes and improve customer service.
- Utilized CRM software to manage client information and track sales activities efficiently.
- Conducted market research to identify sales opportunities and trends, informing strategies to target potential clients effectively.
- Engaged in networking events to build relationships with potential clients and industry professionals.
- Enhanced customer service feedback scores by delivering outstanding service and addressing client concerns promptly.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Developed marketing materials to promote insurance products and enhance brand visibility.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Monitored industry news, developments, and trends related to our products and services.
Education
High School Diploma -
H. Grady Spruce
Dallas, TX05-2015
Skills
- Billing software proficiency
- Payment transactions
- Billing dispute resolution
- Statement management
- Data entry accuracy
- Attention to detail
- Customer relationship management
- Problem solving
- Negotiation strategies
- Adaptability
Timeline
Billing Specialist
Charter Communications, Time Warner Cable
01.2025 - Current
Sales Agent
AI Insurance
03.2018 - 12.2024
High School Diploma -
H. Grady Spruce