Martha Arbaiza
Houston,TX
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Interpreter
Cyracom International
07.2020 - 08.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- 2 years of experience remotely
Dispatcher/Receptionist
Al Bazooni Auto Shiping
05.2017 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept up with car inventory
- Helped go to customs to file paper work
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Store Manager
Goodwill Industries Of Houston
09.2012 - 04.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
No Degree - Graphic Design
American InterContinental University
Houston, TXSkills
- Operations Analysis
- Instructional Strategies
- Speaking
- Study Sessions
- Interpretation
- HIPAA Guidelines
- Spanish/English
- Microsoft Excel
- Search Databases
- External Communications
- Microsoft Office
- Search Databases
- External Communications
- Microsoft Office
- Decision-Making
- Planning and Coordination
Timeline
Interpreter
Cyracom International
07.2020 - 08.2023
Dispatcher/Receptionist
Al Bazooni Auto Shiping
05.2017 - 07.2020
Store Manager
Goodwill Industries Of Houston
09.2012 - 04.2017
No Degree - Graphic Design
American InterContinental University
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