Martha Aroca
Manteca,CA
Summary
Dedicated customer service representative with expertise in client relations, sales oriented and payment processing. Proven ability to resolve inquiries efficiently and enhance customer satisfaction.
Overview
35
35
years of professional experience
Work History
Customer Service Representative\Sales
Comcast
Tracy, CA
10.1993 - 05.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing service satisfaction.
- Assisted in troubleshooting technical issues, guiding customers through step-by-step solutions.
- Streamlined processes for handling escalated complaints, improving resolution times significantly.
- Trained new team members on customer service protocols and best practices for effective support.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained knowledge of sales promotions and product features to drive sales initiatives.
Bank Teller
Bank of America
Hayward, CA
06.1989 - 09.1992
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Managed cash drawer, ensuring balance and compliance with bank policies.
- Assisted customers in navigating banking products, improving satisfaction and retention.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
Mount Eden High School
Hayward, CA06-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Client relations
- Call center operations
Languages
Spanish
Full Professional
Timeline
Customer Service Representative\Sales
Comcast
10.1993 - 05.2024
Bank Teller
Bank of America
06.1989 - 09.1992
High School Diploma -
Mount Eden High School