Martha Arteaga
Chicago,IL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Burbank, IL
10.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
SHIFT SUPERVISOR
STARBUCKS
12.2017 - 10.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Completed store opening and closing procedures and balanced tills
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Responded to and resolved customer questions and concerns
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Helped store management meet standards of service and quality in daily operations.
GENERAL MANAGER
CHIPOTLE
08.2012 - 01.2018
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
HIGH SCHOOL DIPLOMA -
HUBBARD HIGH SCHOOL
06.2011
Skills
- Cash handling expertise
- Staff Management
- Employee onboarding and orientation
- Staff Scheduling
- Conflict Resolution Techniques
- Inventory control and record keeping
- Interviewing and prescreening
- Training and mentoring
- Promotional Planning
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
10.2022 - Current
SHIFT SUPERVISOR
STARBUCKS
12.2017 - 10.2022
GENERAL MANAGER
CHIPOTLE
08.2012 - 01.2018
HIGH SCHOOL DIPLOMA -
HUBBARD HIGH SCHOOL