Martha Beltran Bernal
Las Vegas,United States
Summary
Experienced and motivated casino dealer with 3 years at The Resort at Summerlin providing exceptional guest service an maintaining professional game operations. Highly skilled in Blackjack, Texas Hold'em, and Baccarat, with upcoming training in Pai Gow Poker and Roulette. Known for reliability, accuracy, strong customer interaction skills, and the ability to thrive in high-energy casino environments. Committed to teamwork, professionalism, and delivering an outstanding player experience. I am also fluent in Spanish and English.
Overview
13
13
years of professional experience
Work History
Casino Dealer
Rampart Casino
Las Vegas, NV
11.2023 - Current
- Dealt various table games, ensuring adherence to gaming regulations and procedures.
- Managed cash transactions, maintaining accuracy in payouts and chip exchanges.
- Provided exceptional customer service, enhancing guest experiences at the gaming tables.
- Educated players on game rules and strategies, fostering an engaging environment.
Sales Associate
San Antonio Shoes
Las Vegas
03.2023 - Current
- Providing customers with information about the shoe products and accommodate them to their needs. Also making orders as needed and to ensure customer satisfaction along with keeping track of inventory.
Jewelry salesperson
Borun Crystal
Las Vegas
07.2019 - Current
- Providing exemplary customer service with a smile and kindness also tending to the customer specific needs. Primary responsible for selling jewelry and opening and closing the store. The owner will call me during busy times.
Casino Dealer
Suncoast Hotel and Casino
Las Vegas
10.2021 - 03.2023
- Ensured a safe and entertaining environment by adhering to all casino rules and regulations. Provide great customer service and ensure customer entertainment by building relationships and facilitating a fun environment. Always maintained a high level of professionalism in a high pressure environment.
Watch salesperson
Dillard's
Las Vegas
07.2019 - 01.2021
- Provided excellent customer service in the sale of watches and product knowledge. I used my product expertise to make personalized recommendations. Collaborated with colleagues to ensure efficient workflow and customer satisfaction.
Team Member
Marshall Retail Group
Las Vegas
01.2015 - 11.2016
- Provided leadership, guidance and structural goals for team members. Open and close the store, balance the cash register and assist manager with clerical duties. Providing excellent customer service and product knowledge and sales techniques.
Greeter
Venetian Hotel
Las Vegas
06.2013 - 09.2015
- Greeted customers in a friendly and professional manner. Welcomed visitors entering the Venetian and the Palazzo. Made a positive first impression for guest by smiling and being hospitable.
Education
High school diploma -
Clark High School
Las Vegas05-2012
Skills
- Customer Service Skills
- Interpersonal Communication Skills
- Excellent Communication Skills
- Time Management Skills
LANGUAGES
English
Spanish
Interests
working out at the gym, hiking and spending time with family
Timeline
Casino Dealer
Rampart Casino
11.2023 - Current
Sales Associate
San Antonio Shoes
03.2023 - Current
Casino Dealer
Suncoast Hotel and Casino
10.2021 - 03.2023
Jewelry salesperson
Borun Crystal
07.2019 - Current
Watch salesperson
Dillard's
07.2019 - 01.2021
Team Member
Marshall Retail Group
01.2015 - 11.2016
Greeter
Venetian Hotel
06.2013 - 09.2015
High school diploma -
Clark High School
COURSES
Table games, PCI Dealer School Las Vegas, NV Mar 2021 — Jul 2021