Martha Betancourt
Cutler Bay
Summary
Dynamic Social Worker with a proven track record at Recoverysolutions, excelling in crisis intervention and case management. Adept at fostering client advocacy and multidisciplinary collaboration, I effectively navigated complex discharge processes, ensuring compliance and enhancing patient outcomes. My compassionate approach and attention to detail have consistently empowered clients during challenging times.
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering a supportive environment.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
20
20
years of professional experience
Work History
Social Worker
Recoverysolutions
02.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Recovery Plan Coordinator
Wellpath Recovery Solutions
02.2023 - 08.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
Social Worker
Nuestra Familia Medical Center
02.2022 - 10.2022
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Target Case Management (CBHCM)
Florida Personal Management
02.2021 - 09.2021
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Security Officer/Poker Dual Rate Supervisor
King's Court Key Poker Room
04.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Hialeah Park Casino
07.2016 - 04.2019
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Case Manager
New Beginnings Service Agency
08.2016 - 05.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
ATM Technician
Garda World Cash Logistics
05.2012 - 02.2015
- Facilitated seamless cash replenishment process by collaborating effectively with third-party cash-in-transit providers.
- Maximized equipment longevity through proactive identification of potential problems during routine inspections before they led to major issues or outages.
- Supported revenue growth by participating in the successful deployment of new ATMs at strategic locations.
- Maintained compliance with industry regulations by staying current on relevant laws, guidelines, and safety standards related to ATM servicing.
ATM Technician/Armed Messenger
Bantek/Pendum
07.2005 - 05.2012
- Contributed to customer satisfaction by promptly responding to service calls and resolving ATM issues.
- Promoted a secure environment for both customers and employees by adhering strictly to safety guidelines during all service activities.
- Collaborated with bank personnel to identify and address specific needs related to ATM operations and security measures.
- Demonstrated adaptability by staying knowledgeable about emerging trends and innovations in the ATM industry, ensuring continued expertise in servicing the latest models and technologies.
Education
Master of Science - Clinical Social Worker
Ana G. Mendez University
Miami Lakes, FL04-2022
Bachelor of Science - Criminal Justice
Florida National University
Hialeah, FL09-2010
Associate of Arts - Business Administration
Florida National University
Hialeah, FL09-2008
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Efficient under pressure
- Multidisciplinary team collaboration
- Attention to detail
- Cooperative
- Analytical thinking
- Crisis intervention
- Self-awareness
- Intervention planning
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team on the development of the Treatment Team.
Timeline
Social Worker
Recoverysolutions
02.2023 - Current
Recovery Plan Coordinator
Wellpath Recovery Solutions
02.2023 - 08.2023
Social Worker
Nuestra Familia Medical Center
02.2022 - 10.2022
Target Case Management (CBHCM)
Florida Personal Management
02.2021 - 09.2021
Security Officer/Poker Dual Rate Supervisor
King's Court Key Poker Room
04.2019 - 03.2020
Case Manager
New Beginnings Service Agency
08.2016 - 05.2017
Security Officer
Hialeah Park Casino
07.2016 - 04.2019
ATM Technician
Garda World Cash Logistics
05.2012 - 02.2015
ATM Technician/Armed Messenger
Bantek/Pendum
07.2005 - 05.2012
Master of Science - Clinical Social Worker
Ana G. Mendez University
Bachelor of Science - Criminal Justice
Florida National University
Associate of Arts - Business Administration
Florida National University
Certified Behavioral Health Case Management
1. Responsible for assisting clients with chronic illnesses and mental health problems
2. Access rehabilitation programs and other community services
3. Meet with clients and their families to connect them with professional services and maintain communication with clients.
4. Assess their well-being and make changes to their service plan as needed.
5. Conduct intake evaluations and client interviews and meet regularly with clients to discuss their service plan progress.
6. Assist clients in identifying their barriers and overcoming them.
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