Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
BusinessAnalyst
Martha Carney

Martha Carney

Seffner,FL

Summary

Analytical Support, Analyzing Data, Applications, Briefings, Computer Networking, Counterintelligence, Data Integration, Firewalls, IDS, Implantation Incident Response Information, System Integration, Intelligence Management, Methodologies, Networking, Open Source, Intelligence, Operating Systems, Penetration Testing, Phishing, Researching Security Source Intelligence, Splunk Testing, and Threat Intelligence Collaboration Efficient Aid Assessment: Business and Commercial Cyber Indicators and Investigation Procedures System, Systems Teams, and Technology Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level cyber security position to help launch career while achieving company goals.

Overview

9
9
years of professional experience

Work History

Sykes Turbo Tax Customer Service

Sykes
03.2021 - 06.2021
  • Using numerous windows tabs, critical thinking skills, assisting with debugging while providing/relaying advice to customers with the highest respect, and compassion
  • Diligence, patience, empathy for consumers, and assistance with their daily needs, such as tech support, billing, and orders, updating customer information, and so on...

E-Start Media Assistant Manager

E-Start
02.2012 - 11.2016
  • Managed phone calls took messages and answer inquiries conduct research and data gathering to prepare document for review and presentation managed incoming email and other correspondents sorting and distributing them appropriately.

Education

GED -

Manhattan Adult Learning Center

Data Analytics -

Thinkful

Skills

  • Data discovery, data cleaning, data exploration, data manipulation, data analysis, data visualization, presentation, report generation
  • Excel, SQL, PostgreSQL, Tableau, PowerPoint, Python, Colab
  • Troubleshooting
  • Customer Service Excellence
  • Proficient in [Software]
  • Corporate Policies
  • Customer Needs Assessment
  • Skilled in [Software]
  • Research
  • Interdepartmental Communication
  • Report Generation
  • Front Office Administration
  • Issue Resolution
  • Data Management
  • Data Entry
  • Information Updates
  • Cash Handling
  • Telephone Etiquette
  • Scheduling
  • Office Management
  • Report Preparation
  • Database Administration
  • Travel Coordination
  • Decision-Making
  • Multitasking and Organization
  • Microsoft Office
  • Goal Setting
  • Phone and Email Etiquette
  • Data Analysis and Modeling
  • Customer Service
  • Handling Complaints

References

References available upon request.

Timeline

Sykes Turbo Tax Customer Service

Sykes
03.2021 - 06.2021

E-Start Media Assistant Manager

E-Start
02.2012 - 11.2016

GED -

Manhattan Adult Learning Center

Data Analytics -

Thinkful
Martha Carney