Martha Coca Pena
Arlington,VA
Summary
A hard-worker member is looking to succeed in a position cashier, customer service or banker that offers with potential promotions.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Four years of clients of teller or cash handling or client service experience.
Ability to work weekend or extender hours and occasional travel with excellent communications skills with keyboard software. Demonstrated proficiency in basic computer applications, such as Microsoft.
Versatile cashier accurately drawers cash register system skills and proven commitment to store cleanliness and safety. determined to lead and promote high levels of customer services and engagement efforts. Well organized and dependable with unparalleled dedication to team success, business operations customer loyalty.
Overview
10
10
years of professional experience
Work History
Cash Handler
Restautant
Warrenton, VA
04.2023 - 12.2023
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Collaborated with management to identify areas of improvement in current cash handling processes, leading to more efficient operations.
Customer Service Cashier
Latin Markets
Bealeton, VA
01.2020 - 09.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Cashier Assistant
Banco Union
Cochabamba, Bolivia
11.2013 - 08.2017
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Worked with other associates to support cashiers and management needs.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Completed transactions, exchanges and returns to support payment processing.
- Enhanced cash handling efficiency by implementing a streamlined process for counting and sorting currency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- customer services, sales retail, attention to detail, flexibility, friendliness, communication, basic math and commitment.
- Adaptable, efficient and determined cashier eager to leverage groceries store experience and cash register handling skills to pursue the new opportunities to support store sales and customer services goals.
- Emphasize your expertise in cash handling, customer service and ability to maintain in welcoming environment for customers.
- Responsible for processing and receiving payments and issuing receipts to customer as they leave with purchases.
Education
COMPUTER CERTIFICATE - Computer Networking
CEEC
ARLINGTON, VA01.2024
Certificate of English Class - English
Catholic Charities
Manassas, VA02.2020
Math Preparation - Certificate of Math Preparation
Catholic Charities
Manassas, VA02.2018
High School Diploma -
SIMON I PATINO
Cochabamba Bolivia12.2013
Skills
- Trilingual: English, Spanish, Quechua
- Sales Transaction
- Cash Counting Accuracy
- Transaction Processing
- Bank Deposit Preparation
- Customer Service
- Cash register systems
- Written and verbal communication
- Cash Handling
- Refunds and exchanges
Timeline
Cash Handler
Restautant
04.2023 - 12.2023
Customer Service Cashier
Latin Markets
01.2020 - 09.2023
Cashier Assistant
Banco Union
11.2013 - 08.2017
COMPUTER CERTIFICATE - Computer Networking
CEEC
Certificate of English Class - English
Catholic Charities
Math Preparation - Certificate of Math Preparation
Catholic Charities
High School Diploma -
SIMON I PATINO