Martha Crawford
New Castle,PA
Summary
Results driven leader, problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
2nd Assistant Manager/Operations Tech Person
McDonald’s
New Castle, PA
03.2018 - Current
- Oversee management staff.
- Create sales, expense, and product waste reports.
- Establish strict standard of cleanliness.
- Ensure labor goals are being met to increase profitability.
- Document stores inventory and place orders
- Handle money flow through the restaurant ensuring we are giving the right change and there is no theft.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolve any technical issues that may hinder operation goals.
Server
Primanti Bros
Grove City, PA
07.2021 - 07.2022
- Attend to diners before, during and after their meals.
- Upsell new or seasonal products.
- Keep section/general areas clean and presentable at all times.
- Ensure anyone being served drinks is of age.
- Deliver checks and collect payment.
- Complete any needed side work before clocking out.
Patient Services Representative
North American Dental Group
New Castle, PA
01.2021 - 06.2021
- Scheduled patient appointments from several different states over the phone.
- Verified patients' insurance and payment methods during scheduling processes.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Explained policies, procedures and services to patients.
Education
Some College (No Degree) - Information Technology (Currently Enrolled)
Youngstown State University
Youngstown, OHInformation Technology
Slippery Rock University
Slippery Rock, PAHigh School Diploma -
New Castle Senior High School
New Castle, PA05.2019
Skills
- HTML
- Javascript
- C
- Supervisory and Training
- ServSafe
- RAMP
- Program Development
- Training Management
- Cost Reduction
- Revenue Forecasting
- Hiring and Onboarding
- Operations Management
References
References available upon request
Timeline
Server
Primanti Bros
07.2021 - 07.2022
Patient Services Representative
North American Dental Group
01.2021 - 06.2021
2nd Assistant Manager/Operations Tech Person
McDonald’s
03.2018 - Current
Some College (No Degree) - Information Technology (Currently Enrolled)
Youngstown State University
Information Technology
Slippery Rock University
High School Diploma -
New Castle Senior High School
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