Martha Davis
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Towne Park
08.2012 - 08.2021
- Hotel
- 6001 Destination Parkway, Orlando, FL 32819
- Prepare, complete and fill out legibly suitable valet tickets for all guest vehicles
- Supervise valet parking lots for all self-parked vehicles.
- Ensure guests are being charged
- Ensure high level of client service plus
Wheelchair Agent
BAGS
03.2019 - 06.2020
- Transport guest to their destinations around the airport
Cashier/Sales Associate
Theme Park, Walt Disney World
06.2007 - 02.2010
- 32830
- Stocks all selling areas and stockroom with merchandise
- Examines merchandise to identify items to be replenished throughout the day
- Stays familiar with products, display guidelines and merchandise information
- Supports store and associate sales productivity and customer service by processing all inventory transactions accurately and on a timely basis
- Assist and Greet Guest coming in and out
- Processing transactions, cancels transactions and processed refunds
Polk County School Board
01.2001 - 01.2005
- Supervises a class with the teacher
- Conduct individual and/or group teaching sessions for each child as assigned - schedule changes daily.
- Assist in ensuring cleanliness and orderliness of the classrooms.
- Attend all weekly staff meetings.
- Perform other duties as required
- Help with daily activities
- Help with grading homework and Test or Quizzes
- Conducting Parent contact Follow-up
Education
Diploma -
Lakeland Senior High
Skills
- Microsoft Word
- Computer Skills
- Guest Services
- Cashiering
- Food Service
- Cash Handling
- Organizational Skills
- Public speaking
- Customer Service
- English
- Retail Sales
- Valet Parking
- POS
- Kitchen Experience
- Communication Skills
- Serving Experience
- Food Preparation
- Cooking
- Cash handling
- Team collaboration
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Inventory control
- Point of sale operation
- Loyalty program promotion
- Payment posting
- Visual merchandising
Certification
Food Handler Certification
Additional Information
- HIGHLIGHTS OF QUALIFICATIONS
- 5 Years of experience in customer service
- Outstanding leadership skills
- Detail-oriented, organized and courteous professional able to work with
- Diverse clients.
- Outstanding communication skills in person and over the phone.
- Computer skills: Proficient in Microsoft Word, Excel, PowerPoint, Access
- Document Imaging and Scanning.
Awards
Employee of the month, November 2012, Excellent Month making good choices and doing great at my job, Rookie of the year, November 2012, Just started working and had more kudos than those that had been there in a year
Assessments
- Customer service — Proficient
- August 2021
- Identifying and resolving common customer issues
- Full results: Proficient
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Wheelchair Agent
BAGS
03.2019 - 06.2020
Cashier/Customer Service
Towne Park
08.2012 - 08.2021
Cashier/Sales Associate
Theme Park, Walt Disney World
06.2007 - 02.2010
Polk County School Board
01.2001 - 01.2005
Diploma -
Lakeland Senior High
Similar Profiles
Griffin ParsonsGriffin Parsons
Valet/Shuttle Driver at Towne Park/The Lytle Park HotelValet/Shuttle Driver at Towne Park/The Lytle Park Hotel
DERRICK WILEYDERRICK WILEY
VALET ATTENDANT at Towne ParkVALET ATTENDANT at Towne Park
RIDVAN YILDIZRIDVAN YILDIZ
Valet at Towne ParkValet at Towne Park
Samuel FaustoSamuel Fausto
General Service Captain - Valet at Towne ParkGeneral Service Captain - Valet at Towne Park
Ayub HassanAyub Hassan
Cashier/Customer Service at Ice ShopCashier/Customer Service at Ice Shop