Martha Diaz
Maple Park,IL
Summary
Dynamic and detail-oriented professional with a strong background in hospitality, having excelled at Dunkin' Donuts. Proven expertise in food preparation and customer service, complemented by effective teamwork and health compliance. Recognized for maintaining high cleanliness standards and enhancing customer satisfaction through efficient service and a welcoming atmosphere. Fluent in Spanish.
Overview
7
7
years of professional experience
Work History
Housekeeper
AJ Cleaning
03.2025 - 07.2025
- Conducted thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness and hygiene.
- Utilized advanced cleaning equipment and chemicals to maintain optimal performance and safety protocols.
- Developed efficient cleaning schedules to maximize productivity while minimizing disruption for clients.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Cook
Dunkin' Donuts
02.2022 - 02.2025
- Prepared and cooked food items in accordance with Dunkin' Donuts standards and recipes.
- Maintained cleanliness and organization of kitchen and preparation areas to ensure compliance with health regulations.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies for uninterrupted service.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency during peak hours.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Barista
Dunkin' Donuts
02.2018 - 02.2022
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Licenciado Benito Juarez
San Luis Potosi, MexicoSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Kitchen cleaning
- Hospitality background
- FLUENT IN Spanish
- Basic maintenance
- Food preparation
- Multitasking and organization
- Kitchen organization
- Food handler certification
Timeline
Housekeeper
AJ Cleaning
03.2025 - 07.2025
Cook
Dunkin' Donuts
02.2022 - 02.2025
Barista
Dunkin' Donuts
02.2018 - 02.2022
Licenciado Benito Juarez
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