Martha Fajardo
United State,NC
Summary
Accomplished professional with a proven track record in logistics and customer service, notably at Amazon. Excelled in maintaining punctuality and safe driving records, enhancing customer satisfaction through exceptional service. Skilled in order picking and administrative support, demonstrating a blend of operational efficiency and effective communication. Achieved significant improvements in delivery processes, reflecting a strong results-driven approach.
Overview
8
8
years of professional experience
Work History
Driver, Warehouse Orders
Amazon
04.2022 - Current
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Delivery Driver
Instacart
01.2021 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
Customer Service
Prabyc
01.2016 - 05.2018
- Developed customer service processes to improve customer satisfaction.
- Provided excellent customer service, addressing fan inquiries and concerns promptly.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Displayed exceptional customer service and communication skills.
Education
High School Diploma -
I.E.D Andres Bello
Bogota, Colombia12.2008
Skills
- Order Picking
- Valid Driver's License
- Customer Service
- Call center experience
- Microsoft Excel
- Call Center Operations
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Administrative Support
Websites
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Driver, Warehouse Orders
Amazon
04.2022 - Current
Delivery Driver
Instacart
01.2021 - Current
Customer Service
Prabyc
01.2016 - 05.2018
High School Diploma -
I.E.D Andres Bello