Martha Fernandez
Houston,TX
Summary
Experienced Back Office Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace. Experienced with training new associates. 30 years of excellent customer service experience. Experienced with dealing with money.
Overview
30
30
years of professional experience
Work History
Back Room Coordinator/ Cash Office/Customer Service
Marshalls & Tjmaxx
09.1993 - Current
- Prepared schedule for back-office tasks and employees' daily functions.
- Maintained inventory for back-office supplies, computers and work-stations.
- Supervised processing of orders, order tracking and delivery of goods.
- Performed database management and analysis of business functions and processes.
- Developed and implemented strategies to improve team productivity and efficiency.
- As a cash office associate, put and monitor each registers cash/ deposits.
- Made cash deposits.
- Change orders.
- Filing and record keeping.
- Customer service deal with customers needs and answering and making phone calls.
- Assist managers and keeping confidential information safe.
- Cashier and helping with registers
- Performed weekly inventory counts to verify stock levels.
- Trained new team members on proper and safe use of tools and equipment.
Education
No Degree - Psychology
Houston Community College
Houston, TX06.2000
High School Diploma -
Robert Lee High School
Houston, TX05.1994
Skills
- Resource Allocation
- Information Collection
- Document Management
- Database Management
- Business Administration
- Recordkeeping
- Document Control
- Customer Service
- Cash Office
- Managing Money
- Training Associates
- Assist Managers
- Supervise Associates
- Manage Merchandise Allocation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Back Room Coordinator/ Cash Office/Customer Service
Marshalls & Tjmaxx
09.1993 - Current
No Degree - Psychology
Houston Community College
High School Diploma -
Robert Lee High School
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