Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Martha Fernandez

San Angelo,TX

Summary

Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.

Overview

40
40
years of professional experience

Work History

Design Specialist

Cyient Ltd
04.2021 - 05.2023
  • Established relationships with project team members, subcontractors, engineer of record and clients to facilitate completion of Circuit orders and Sift Tickets
  • Proposed potential solutions for design optimization, challenges and improvements.
  • Provided review and guidance for project non-conformances and operations issues.
  • Reviewed documents for compliance with local and national code requirements.

Facility Assignor

Frontier
01.2016 - 01.2019
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Maintained inventory for cable records to work with outside technicians to provide new or upgraded phone service to current and new customers.

  • Prepared and corrected fiber/copper orders so orders can be processed and flow without issues in order to be completed for customer.
  • Cleared Sift Tickets to provided service representatives provide service to customers.

Assignment Clerk

Verizon
04.2013 - 12.2015
  • Tracked various programs, complaints and maintenance compliance and prepared reports for management review.
  • Prioritized workflow to maximize number of service orders resolved and sent out for delivery in same day.
  • Performed address searches and corrections through various sources in order to provide assistance to technician to provide service to customers.

Administrative Clerk

Verizon
05.1992 - 04.2013
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Evaluated financial records to detect errors and discrepancies.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Entered figures using 10-key calculator to compute data quickly.

Customer Service Representative

GTE
05.1983 - 05.1992
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Central High School
San Angelo, Texas
12.1974

Skills

  • Team Member Development
  • Working with Designers
  • Maintaining Clean Work Areas
  • Multitasking Abilities
  • Documenting Hours Worked
  • Best Practices and Standards
  • Vendor Relationships
  • Microsoft Excel
  • Client Relationships
  • Team Meetings
  • Customer Order Tracking
  • Customer Needs Assessments
  • Corporate Design
  • Production Support

Timeline

Design Specialist

Cyient Ltd
04.2021 - 05.2023

Facility Assignor

Frontier
01.2016 - 01.2019

Assignment Clerk

Verizon
04.2013 - 12.2015

Administrative Clerk

Verizon
05.1992 - 04.2013

Customer Service Representative

GTE
05.1983 - 05.1992

High School Diploma -

Central High School

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Martha Fernandez