Martha Flores

• Assisted dentist during restorative fillings, permanent, and temporary crowns, polishing and sealants, endodontic and surgical procedures with precise chairside support.
• Educated patients on proper oral hygiene techniques and reinforced post-treatment care instructions to promote recovery.
• Maintained strict adherence to infection control protocols, ensuring safe handling and disposal of hazardous materials.
• Captured legible digital radiographs and intraoral images for accurate diagnosis and treatment planning.
• Recorded patient medical histories, treatment notes, and clinical observations for accurate charting.
• Coordinated supply organization and ordering, restocking, and operatory setup to support efficient workflow.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics using traditional impression taking techniques and ITero Scanner.
• Managed front desk duties, including greeting patients, handling phone calls and appointment scheduling, printing route sheets and collecting payments while maintaining communication between staff members.

• Supported children with autism in skill development, resulting in significant progress in communication skills.
• Documented session notes with clear observations, antecedents, and client responses.
• Collaborated with therapists to refine treatment strategies, creating a more effective support environment.
• Supported safe de-escalation using approved crisis intervention and redirection techniques.
• Communicated effectively with caregivers to reinforce strategies and promote skill generalization.
• Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
• Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.

• Assisted chairside during examinations, fillings, extractions, and crown placements.
• Captured digital X-rays and updated patient records with accurate clinical notes.
• Took impressions, poured models, and organized lab cases for timely follow-up.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Managed high-pressure workloads while maintaining consistent performance.

• Managed incoming phone calls
• Accommodated and managed large parties
• Resolved customer issues
• Coordinated and managed large parties to enhance guest experience
• Resolved customer issues to ensure satisfaction and retention
• Assisted with clearing and resetting tables
• Oversaw training of new employees to promote effective service delivery

Undergraduate

College