Martha Gaitan-Glatt
Charleston,SC
Summary
Driven professional with a proven track record at Lowe's Home Improvement, excelling in customer service and sales expertise. Consistently enhances team performance and customer satisfaction through effective problem-solving and collaboration. Skills in stocking and receiving contribute to smooth store operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities. Prepping and bakery industry experience, processing accurate sales transactions and providing superior customer service.
Overview
24
24
years of professional experience
Work History
Specialty Sales, Sales Associate
Lowe’s Home Improvement
05.2024 - 10.2024
- Stocked adequate product availability in aisles for customer demand.
- Actively listened to customers’ needs and providing personalized recommendations for specialty items.
- Worked well in a team setting, providing support and guidance.
- Contributed in driving numbers for credit card applications.
- Demonstrated strong organizational and time management skills.
Shift Supervisor, Sales Advisor
CDS Club Demonstration Services @COSTCO
10.2022 - 06.2023
- Supervised daily 3 shifts of Sales Advisors demonstrating and offering product samples to COSTCO members.
- Monitored staff compliance with workplace safety, adherence to company policies, health codes, ensuring high standards of cleanliness throughout the workday.
- Managed shift operations, supplied resources and monitored team performance.
- Completion of night and morning reports.
Sales Associate, Inside Lawn and Garden
Lowe’s Home Improvement
05.2021 - 09.2022
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Rotated stock and restocked shelves to maintain product availability for customers.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Demonstrator Sales Advisor,
CDS Club Demonstration Services @COSTCO
06.2019 - 05.2021
- Prepped, cooked and offered samples to COSTCO members.
- Greeted members and increased sales by offering advice on purchases and promoting additional products to drive sale numbers.
Food Preparation Worker
Panera Bread
12.2015 - 08.2016
- Supported front staff with needed prepped products.
- Packaged, dated and stored food products in freezer or refrigerated rooms for freshness following proper handling and preservation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Baked product and sliced and packaged breads for customers.
Salesperson
Ellington Center Liquor Shoppe
07.2000 - 07.2015
- Wine, liquor and beer sales.
- Ordering, receiving and stocking product shelves daily.
- Held weekend wine tastings.
- Processed sales, cash and credit.
- Balanced spreadsheets and cash at end of day.
Education
Business High School - Graduated - Business Education
OLPH Our Lady of Perpetual Help Business HS
New York, NY06.1967
Improved Implementation Of Computer Programs - Excel, PowerPoint, Microsoft Word, Outlook
New Horizons
New York, NYHuman Resources Coursework - Did Not Graduate.
NYU
New York, NYComputer Coursework - Did Not Graduate.
Queens College
Flushing, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Stocking and receiving
- Bilingual - Spanish
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Specialty Sales, Sales Associate
Lowe’s Home Improvement
05.2024 - 10.2024
Shift Supervisor, Sales Advisor
CDS Club Demonstration Services @COSTCO
10.2022 - 06.2023
Sales Associate, Inside Lawn and Garden
Lowe’s Home Improvement
05.2021 - 09.2022
Demonstrator Sales Advisor,
CDS Club Demonstration Services @COSTCO
06.2019 - 05.2021
Food Preparation Worker
Panera Bread
12.2015 - 08.2016
Salesperson
Ellington Center Liquor Shoppe
07.2000 - 07.2015
Business High School - Graduated - Business Education
OLPH Our Lady of Perpetual Help Business HS
Improved Implementation Of Computer Programs - Excel, PowerPoint, Microsoft Word, Outlook
New Horizons
Human Resources Coursework - Did Not Graduate.
NYU
Computer Coursework - Did Not Graduate.
Queens College