Martha Garcia
Sweeny,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Merchandising Manager
American Eagle Outfitters, Inc
Lake Jackson, Texas
09.2022 - 08.2023
- Analyzed sales data to optimize inventory levels and product assortment.
- Trained staff on merchandising standards and best practices.
- Coordinated store layout changes to enhance customer experience.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Reviewed store performance data and made adjustments accordingly.
ASSISTANT MANAGER
Aeropostale
Lake Jackson, TX
01.2016 - 11.2017
- Analyzed sales reports to identify trends and adjust strategies accordingly.
- Coordinated team schedules to maintain optimal staff coverage during peak hours.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
STORE MANAGER
Aeropostale
Sugar Land, TX
09.2013 - 11.2014
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
BUSINESS OFFICE ASSOCIATE
CarMax
Houston, TX
11.2012 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
KEY HOLDER/MANAGER
Justice
Houston, TX
02.2011 - 10.2012
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
SALES ASSOCIATE
Aeropostale
Houston, TX
03.2008 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved complaints effectively.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Kipp Houston High School
Houston, TX01.2011
Skills
- Visual merchandising
- Inventory optimization
- Customer relationship management
- Team leadership
- Staff supervision
- Problem-solving abilities
References
References available upon request.
Timeline
Merchandising Manager
American Eagle Outfitters, Inc
09.2022 - 08.2023
ASSISTANT MANAGER
Aeropostale
01.2016 - 11.2017
STORE MANAGER
Aeropostale
09.2013 - 11.2014
BUSINESS OFFICE ASSOCIATE
CarMax
11.2012 - 09.2013
KEY HOLDER/MANAGER
Justice
02.2011 - 10.2012
SALES ASSOCIATE
Aeropostale
03.2008 - 01.2011
High School Diploma -
Kipp Houston High School
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