Martha Gomez
Canoga Park,CA
Summary
Dedicated customer service professional with strong skills in training and team development. Committed to enhancing efficiency and ensuring exceptional customer experiences.
Results-driven shift manager with over eight years of experience in team leadership and operational efficiency. Proven ability to mentor staff, optimize procedures, and maintain high standards of service and safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier/Line Cook and Prep
Senior Grande
Woodland Hills, CA
02.2017 - 05.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed cash register, ensuring accurate cash handling and reconciliation at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Shift Manager
Chipotle Restaurant
Woodland Hills, CA
01.2004 - 01.2012
- Supervised daily operations to ensure efficient service and quality food preparation.
- Trained and mentored team members on best practices and operational standards.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Monitored compliance with health and safety regulations to maintain a clean environment.
Education
High School Diploma -
Evans Adult School
Los Angeles, CA08-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- Food handling Certificate
- CPR Training Certificat
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Line Cook and Prep
Senior Grande
02.2017 - 05.2024
Shift Manager
Chipotle Restaurant
01.2004 - 01.2012
High School Diploma -
Evans Adult School