Tracy Thomas
Saginaw,MI
Summary
Versatile and results-driven professional with experience as a line Cook and Prep Cook, adept in fast-paced environments. Demonstrated ability to enhance customer satisfaction and streamline operations. Skilled in machine operation and exceptional customer service, fostering teamwork and collaboration. Achieved significant improvements in efficiency and customer engagement through effective time management and cleanliness standards.
Overview
6
6
years of professional experience
Work History
Line Cook/Prep Cook/Cashier
Dickey’s Barbecue Pit
02.2023 - 08.2024
- Prepare and cook food items according to recipes and quality standards
- Assist in the preparation of ingredients for cooking, including chopping vegetables, cutting meat, and preparing sauces
- Set up and stock stations with all necessary supplies
- Clean and maintain work areas, equipment, and utensils
- Follow proper food safety and sanitation procedures
- Collaborate with the kitchen team to ensure timely and efficient food production
- Assist with catering orders as needed
Production Worker
General Motors Co
08.2022 - 02.2023
- Running and monitoring various production equipment according to established procedures.
- Assembling components into finished products on a production line, following specific instructions.
- Loading and unloading raw materials into machines, as well as transferring finished products for packaging.
- Performing minor adjustments and cleaning on assigned equipment.
- Identifying and reporting any production problems or equipment malfunctions to supervisors.
- Adhering to safety guidelines and wearing required personal protective equipment.
- Collaborating with other production workers to meet production goals.
Customer Service/Sales
Home Depot
05.2022 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Applebee's Grill + Bar
01.2019 - 02.2020
- Deliver food and drinks to guests, and ensure orders are handled correctly
- Greet guests, answer questions, and make recommendations
- Wipe down tables and seats, pick up debris, and reset tables
- Use the point-of-sale system to relay orders to the kitchen and service bar
- Bring checks to tables and accept payment
- Move plates, glasses, and baskets between the dining room, kitchen, and service bar
Customer Service Associate
Lowe's
04.2018 - 01.2019
- Deliver a fast, friendly, and professional checkout experience
- Greeted customers entering the store and responded promptly to customer needs.
- Proactively assist customers in the self-checkout area
- Scan and bag items accurately and efficiently
- Manage a cash register, payments, and exchanges
- Answer customer questions
- Help maintain a clean, safe workstation
- Complete other duties as assigned
Education
GED -
Cornerstone Christian Correspondence School
Skills
- Time management
- Customer service
- Cleanliness standards
- Cleaning and organization
- Multi-tasking strength
- Exceptional customer service
- Machine operation
- Materials handling
- Assembly procedures
- Strong work ethic
- Guest engagement
- Teamwork and collaboration
Timeline
Line Cook/Prep Cook/Cashier
Dickey’s Barbecue Pit
02.2023 - 08.2024
Production Worker
General Motors Co
08.2022 - 02.2023
Customer Service/Sales
Home Depot
05.2022 - 07.2022
Server
Applebee's Grill + Bar
01.2019 - 02.2020
Customer Service Associate
Lowe's
04.2018 - 01.2019
GED -
Cornerstone Christian Correspondence School
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