Martha Gonzalez
Las Vegas,NV
Summary
Experienced customer service professional with a passion for serving families in the Las Vegas community. Proven track record of over 20 years serving public and private clients, demonstrating strong attention to detail and adaptability to new challenges. Seeking a long-term career that fosters professional growth through innovative opportunities. Thrives in both team environments and working independently, with exceptional time management skills that add value to any role. Committed to delivering quality service to constituents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
Select Health
10.2023 - Current
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities
- Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans
- Generated new leads through targeted marketing initiatives and strategic partnerships within the community
- Brand Engagement- Host educational seminars, planning of expos and community engagement
Senior Advanced Planning
Bunkers Mortuaries & Cemeteries
08.2016 - Current
- Advise and assist at-need families with the funeral services and cemetery options
- Provide family follow up care and grief support
- Brand Engagement- Host educational seminars, planning of expos and community engagement
- Marketing: Responsible for the creation of marketing literature including Spanish focused material
- Liaison with other funeral homes, Churches
Medicare Insurance Agent
Self-Employeed
01.2017 - 10.2023
- Develop & Network with potential customers
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Evaluate current insurance policies and recommend additional coverage when needed
- Maintain all insurance documents in a confidential & Ethical manner
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
Family Service Specialist
Davis Funeral Homes and Memorial Park
01.2013 - 04.2016
- Provide face-to-face communication to provide emotional support, comfort, and attention
- Served as the liaison with the El Salvador and Mexican consulate to coordinate prompt international transportation
- Assist with the translation of all legal paperwork for effective and successful out-of-state transfers
- Responsible for the creation, implementation and execution of marketing, sales and awareness presentations
- Increased customer satisfaction by addressing and resolving complex issues effectively
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
Education
Bilingual Community Interpreting -
Riverside City College
Riverside, CA06.2005
Skills
- Bilingual
Certification
- AHIP Certified
- Select Health Medicare Agent Product Training 2025
Accomplishments
- College Certificate, Community Interpreting, 2003-2005
Additionalinformation
- Health & Life Insurance Resident Producer Agent/Broker, 2013-Present, #890770, NV, UT, CO, ID & CA, Effective
- Resident Cemetery & Trust Agent, #3215019, NV, Effective 2013
- E&O, #596427449, 06/01/25
Accolades
- Bunkers Mortuaries, Cemeteries & Crematory, 2022, Pinnacle Award, Being the Best, 2023, Pinnacle Award, Being the Best, 2021, Pinnacle Award, 2020, Being the Best, 2019, Family Service Counselor of the Year, 2018, Being the Best, 2017, Being the Best
Timeline
Medicare Insurance Agent
Select Health
10.2023 - Current
Medicare Insurance Agent
Self-Employeed
01.2017 - 10.2023
Senior Advanced Planning
Bunkers Mortuaries & Cemeteries
08.2016 - Current
Family Service Specialist
Davis Funeral Homes and Memorial Park
01.2013 - 04.2016
Bilingual Community Interpreting -
Riverside City College
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