Prisilia Armienta
North Las Vegas
Summary
Results-driven customer service professional with extensive experience in claims processing and high-volume call handling. Proven track record of delivering exceptional service and resolving escalated issues while maintaining accuracy and precision. Adept at leveraging strong computer skills and effective communication to enhance customer satisfaction and streamline operations. Committed to achieving results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
Ivonne Welch Medicare Plans
Las Vegas
05.2025 - Current
- Assisted clients in understanding Medicare plans and options available.
- Enrolled members
- Gave benefit breakdowns for Medicare Advantage plans.
- Went over enrollment guidelines.
- High Call Volume
Customer Service Representative
Intouch CX
Las Vegas
01.2025 - 03.2025
- Inbound calls (high volume)
- Typing skills -45 words per min
- Scheduling appointments
- Processing payments
- Provided excellent customer service to resolve customer complaints in a timely manner.
Claim Processor
LIBERTY Dental Plan
Las Vegas
05.2017 - 07.2020
- Managed high volume of claims, pre authorizations and referrals.
- 135 per day completed prioritizing tasks to meet deadlines without sacrificing quality.
- knowledgeable of dental CDT codes.
- Followed coordination of benefits guidelines.
- Performed data entry to update new claims information.
Customer Service Representative
LIBERTY Dental Plan
Las Vegas
05.2013 - 05.2017
- Answering high call volume.
- Verifying eligibility, benefits, claims, pre authorizations and referrals.
- Assisted with escalated calls
- Covered helpdesk calls as needed.
- Processed second opinion requests.
- Trained new hires.
- Handled customer complaints and inquiries in a courteous and efficient matter.
Customer Service Representative
Aerotek
Las Vegas
12.2012 - 04.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Able to work in a stressful environment effectively
- worked for Liberty Dental Plan with temp agency.
Dental Assistant
Milan Institute
Las Vegas
02.2012 - 11.2012
- Expanded functions dental assistant
- Worked front/back office
- Greeting patients, appointment scheduling, verifying insurance, taking x rays and assisting chair side
Education
Dental Assistant - Dental
Milan Institute
Las Vegas, NV11-2012
GED -
Adult Ed Center
Las Vegas, NV10-2009
Skills
- Bilingual (English/Spanish)
- Computer savvy
- Typing speed 45WPM
- Claims processing
- High-volume communication
- Insurance breakdowns
- Medicare enrollments
- CDT code knowledgable
- Strong presentation skills
Certification
- Accident and Health or sickness CA
- Health NV
Timeline
Medicare Insurance Agent
Ivonne Welch Medicare Plans
05.2025 - Current
Customer Service Representative
Intouch CX
01.2025 - 03.2025
Claim Processor
LIBERTY Dental Plan
05.2017 - 07.2020
Customer Service Representative
LIBERTY Dental Plan
05.2013 - 05.2017
Customer Service Representative
Aerotek
12.2012 - 04.2013
Dental Assistant
Milan Institute
02.2012 - 11.2012
Dental Assistant - Dental
Milan Institute
GED -
Adult Ed Center
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