Marta Reynoso
Chicago,IL
Summary
I am a hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Friendly and Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
8
8
years of professional experience
Work History
Bartender
Cruz Blanca/ leña brava
Chicago, Illinois
03.2024 - Current
- Conducted research into different genres of music to expand knowledge base.
- Maintained up-to-date product knowledge on all new features, updates, and changes.
- Answered questions regarding menu items, special offers and other restaurant information.
Bartender
LÝRA
Chicago, Illinois
05.2022 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
The Ogden
Chicago , IL
01.2022 - Current
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained 15 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender/ Server
Black Barrel Tavern
Chicago, IL
10.2021 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Set and reset tables to support serving staff.
Bartender
Cortland's Garage
Chicago, IL
06.2018 - 12.2022
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights and weekends.
Bartender
Parlor Pizza Bar
Chicago, IL
03.2018 - 01.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recommended appropriate wines for individual tastes and food selections.
- Poured and prepared mixed drinks for over 100 customers daily.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Checked ID cards and verified bar guests were of legal age.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Server
Mables Table
Chicago, IL
08.2017 - 08.2019
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Server
Stout Barrel House And Galley
Chicago, IL
05.2017 - 03.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Ann Sather Restaurant & Catering
Chicago, IL
05.2016 - 08.2017
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Suggested complementary items to orders to boost sales.
- Assisted with preparing salads and cold food items.
- Trained newly hired employees on routine tasks and customer service.
- Completed milkshakes and ice cream desserts for customers.
Education
Law Degree - Human Rights
UAA University
Anaheim High School
Skills
- Responsible alcohol service
- Cleanliness and hygiene
- Menu memorization
- Classic cocktails
- Liquor, beer and wine knowledge
- Aloha POS
- Highly reliable
- Food running
- Bilingual in [Spanish and English ]
- [Aloha, toast, hot sauce,] POS
- Handling difficult customers
Languages
Spanish
Timeline
Bartender
Cruz Blanca/ leña brava
03.2024 - Current
Bartender
LÝRA
05.2022 - Current
Bartender
The Ogden
01.2022 - Current
Bartender/ Server
Black Barrel Tavern
10.2021 - Current
Bartender
Cortland's Garage
06.2018 - 12.2022
Bartender
Parlor Pizza Bar
03.2018 - 01.2022
Server
Mables Table
08.2017 - 08.2019
Server
Stout Barrel House And Galley
05.2017 - 03.2018
Server
Ann Sather Restaurant & Catering
05.2016 - 08.2017
Law Degree - Human Rights
UAA University
Anaheim High School