Martha Henry-Croom
Englewood,OH
Summary
Accomplished librarian with extensive experience at Kennesaw State University Library, leading a team of 15 to enhance operational efficiency. Proven expertise in user access and research queries, delivering exceptional support to users while fostering a positive environment. Demonstrates strong hard skills in research and soft skills in interpersonal communication, directly contributing to improved service quality and user satisfaction. Aiming to further elevate library services by implementing innovative strategies for user engagement.
Overview
37
37
years of professional experience
Work History
Librarian - Part Time
Chattahoochee Technical College
Marietta, GA
10.2005 - 05.2020
- Provided reference services to students, faculty, staff and community members using print and electronic resources;.
- Assisted patrons with locating information using online databases, search engines, websites and other research tools;.
- Maintained records of patron borrowing activity with an automated system ;.
- Answered patrons' questions at circulation desk.
- Led workshops on effective searching techniques using online resources ;.
Assistant Director of Access Services
Kennesaw State University Library
Kennesaw, GA
10.1989 - 06.2014
- Developed and managed a team of 15 employees to ensure efficient operations of the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed department performance goals and methods for achieving milestones.
Retail Sales Associate
Sears
Kennesaw, GA
09.1999 - 09.2004
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Library Associate I
Atlanta Fulton County Public Library
Atlanta, GA
03.1986 - 10.1989
- Resolved complaints from patrons regarding lost or damaged materials or any other inquiries related to library services.
- Reviewed applications for new library cards and issued cards to qualified applicants.
- Answered phone calls promptly and provided information about library services when needed.
- Enforced all safety regulations while monitoring patron behavior within the facility.
- Managed multiple tasks simultaneously while meeting deadlines under pressure.
- Participated in professional development activities such as workshops and seminars relevant to librarianship.
- Conducted reference interviews with patrons to determine their research needs.
- Assisted patrons in locating books, materials, and other resources within the library.
- Managed circulation desk operations including checking out, in materials and collecting fines, fees owed by patrons.
- Instructed patrons on the use of computers, printers, scanners, photocopiers, and other technology available in the library.
- Provided readers' advisory services by recommending appropriate books and other materials to meet patron's interests.
- Attended staff meetings regularly to discuss current issues affecting the daily operation of the library.
- Enforced current library policies fairly with patrons.
- Answered patrons' questions and assisted in finding materials requested.
- Handled daily cash transactions for fines, fees, and other library services.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
Project Manager Digital Curation
SOLINET
Atlanta, GA
10.1983 - 03.1988
- Ensured that all tasks related to digital curation were completed in a timely manner.
- Coordinated with stakeholders to define requirements for digital curation projects.
- Resolved conflicts between stakeholders while maintaining positive working relationships.
- Maintained an inventory of existing digitized assets ensuring accuracy in terms of content type, format, size.
- Provided direction and guidance to project teams on digital curation strategies.
- Helped deliver content and copy that met corporate and divisional standards.
- Identified, addressed and either resolved or escalated project issues.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Education
Master of Science - Library And Information Science
Clark Atlanta University
Atlanta, GA07-1989
Bachelor of Science - Library Science
Central State University
Wilberforce, OHSkills
- User access
- Research queries
- Reference materials expertise
- Works well independently
- Reference support
- Supporting user research
- Skilled researcher
- Friendly
- Assisting faculty research
References
References available upon request.
Timeline
Librarian - Part Time
Chattahoochee Technical College
10.2005 - 05.2020
Retail Sales Associate
Sears
09.1999 - 09.2004
Assistant Director of Access Services
Kennesaw State University Library
10.1989 - 06.2014
Library Associate I
Atlanta Fulton County Public Library
03.1986 - 10.1989
Project Manager Digital Curation
SOLINET
10.1983 - 03.1988
Master of Science - Library And Information Science
Clark Atlanta University
Bachelor of Science - Library Science
Central State University
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